The Master Plan Instance Details screen acts as a dashboard for each plan instance, displaying all relevant information related to the plan in one central location.
Note: The Aria Customer Care Portal offers an updated, more refined Subscription Details screen.
Getting Here: Click Accounts > select an account > Plans
From this screen you can complete various tasks, including but not limited to:
- Making a payment on the plan
- Editing Billing Group information
- Editing Service Rates information
- Replacing current plan on the Master Plan Instance
- Removing the Master Plan Instance from the account
- Adding a Supplemental Plan to the Master Plan Instance
- Changing the number of units associated with the plan instance
- Viewing Plan Unit Instance details and delay the billing of a fulfillment-based service
- Changing the plan's status
- Updating the:
- Statement Contact
- Promo Code(s)
- Contract
- Coupon(s)
- Surcharges
- Dunning Group
- Viewing:
- Recent Invoices
- Recent Payments
- Recent Transactions
- Recent Statements
- Recent Communications
Note: The fields Full Balance on Parent and Current Balance on Parent apply only to child accounts in a parent-child relationship with parent-pay responsibility.