Master Plan Instances
A Master Plan Instance acts as a container for billable and non-billable services.
Master Plan Instances can be assigned to and removed from an existing account on the Plans screen within the Accounts section.
Each master plan instance purchased is given a unique Plan Instance ID for tracking purposes. When multiple units of a master plan instance are purchased, each unit is also given a unique Plan Unit Instance ID for tracking purposes.
Note: The Aria Customer Care Portal offers an updated, more refined view of Subscriptions.
- Plans Overview
- This article provides an overview of "Plans" within the context of Master Plan Instances in their Users Guide for Account Management, detailing how plans function as customizable templates for billing and subscription services.
- Add a New Master Plan Instance to an Existing Account
- This article guides users on adding a new Master Plan Instance (MPI) to an existing account, detailing the steps to configure and assign a customizable billing and subscription plan.
- Change a Plan Instance's Status
- This article outlines the process for changing the status of a Master Plan Instance (MPI) within the Account Management section, detailing how users can modify an MPI’s active, canceled, or suspended state.
- Change Plan Instance Units
- This article outlines the process for modifying the number of units in a Plan Instance via the Master Plan Instance Details screen, allowing customers to adjust their plan to accommodate additional users, increased usage, or to benefit from multi-unit discounts.
- Create a Billing Group
- A billing group is automatically created for each Master Plan Instance (MPI) when an account is created, but additional billing groups can be added to enhance billing flexibility, allowing multiple payment methods, separate invoicing for different plans, and customized dunning processes. This article provides detailed steps for creating a new Billing Group.
- Master Plan Instance Details
- This article offers an in-depth look at Master Plan Instance (MPI) Details within the Account Management section, explaining the key components and settings of an MPI, such as billing, subscription, and status information.
- Plan Unit Instances
- This article explores Plan Unit Instances within the Master Plan Instances section of Account Management, detailing how individual units of a subscription plan are defined and managed for billing and service delivery.
- Remove a Master Plan Instance
- This article explains how to remove a Master Plan Instance (MPI) from an account within the Account Management section, providing steps to delete or disassociate a subscription plan while managing its impact on billing and services.
- Replace a Plan on a Master Plan Instance
- This article details how to replace a plan on an existing Master Plan Instance (MPI) within the Account Management section, outlining the steps to swap one subscription plan for another while preserving account continuity.
- Update a Plan Instance's Rate Schedule
- This article explains how to update the rate schedule of a Master Plan Instance (MPI) within the Account Management section, offering instructions on modifying pricing tiers or billing rates for a subscription plan.
- View and Modify Queued Plan Changes
- This article describes how to view and modify queued plan changes for a Master Plan Instance (MPI) within the Account Management section, detailing the process for reviewing and editing scheduled updates to subscription plans before they take effect.