Aria Billie
Aria Billie is a conversational UI and AI assistant integrated into the Aria Customer Care Portal that can enhance efficiency, reduce operational costs, and drive revenue growth through advanced AI capabilities.
- CCP Agent: Assists service representatives in quickly analyzing account and billing information, leading to more efficient inquiry resolution.
- Conversational AI Experiences: Offers context-specific AI interactions through natural language conversations, allowing both end customers and Aria users to resolve issues more effectively.
- Enhanced Billing and Administration: Provides AI-driven insights, predictions, and recommendations to optimize product offerings and billing strategies.
- Proactive, Personalized Engagement: Leverages generative AI to curate personalized messaging, proactively connecting with customers across various channels to reduce the need for reactive support.
- Seamless AI Integration: Through Billie Connect™, enables smooth communication between Aria AI and external AI platforms, facilitating integrated AI-driven business processes across the enterprise.
Key Features of Aria Billie |
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Open Prompt Conversations
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Dynamic Pre-defined Prompts
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API
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Secure
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Multi Al models
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Configurable
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- User Setup Instructions
- The article provides step-by-step instructions for creating and assigning a role named "Billie CUI" in the Aria Billing Cloud UI. It also explains how to enable the Billie Conversational UI and ensure the role is correctly assigned to users for accessing the chat feature.
- Capabilities
- The article outlines the key capabilities of Aria Billie, a conversational agent designed to perform various tasks related to Aria Billing Cloud, including responding to billing questions, and performing actions within the billing system and with third-party applications (subject to integration dependencies). It also highlights the conversational UI features and common commands that enhance user interaction with the system.
- Phrasing Questions
- The article provides various ways to phrase questions related to comparing bills and understanding billing details in the Aria Billing Cloud UI. It includes examples of how to ask for comparisons between current and previous bills, explanations of billing calculations, and summaries of account changes over specific periods.
- Have a Conversation with Billie
- This article demonstrates a typical conversation with Billie, and illustrates the difference between a Billie interaction and a Billie conversation.
- FAQ
- This article covers some of the common questions asked relating to Aria Billie.
- Glossary
- The article provides a glossary of terms related to Aria Billie.