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Aria Knowledge Central

Billie Configuration

Overview

You can define various behaviors for Billie to ensure you can monitor its behavior and chronicle various Billie-initiated actions.

Aria Instance Client Parameters

These client parameters pertain to both Billie CUI and Billie Connect.

Note: Currently, Aria Customer Support must set these parameters. In a forthcoming release, you will be able to specify values for these within the Aria Billing Cloud UI.

Name Description Values
BILLIE_CUI_NUMBER_OF_REMEMBERED_ REQUESTS_IN_ACTIVE_SESSION Sets the number of requests that Billie will remember during an active session, so that the user can use the [UP ARROW] to repeat and edit their last requests including slash commands. Values between 0 and 10 are allowed and by default, Billie will remember the last 3 requests including Slash Commands.  
BILLIE_CREATE_SERVICE_CREDIT_REASON_CODE Set the reason code that Billie should use by default when asking Billie to generate a Service Credit. Note that this code needs to exist as a Service Credit Type in the Reason Codes in your Aria Instance. Allowable Values are those reason codes available for service credits.
BILLIE_CREATE_CASH_CREDIT_REASON_CODE Set the reason code that Billie should use by default when asking Billie to generate a Cash Credit. Note that this code needs to exist as a Cash Credit Type in the Reason Codes in your Aria Instance. Allowable Values are those reason codes available for cash credits.
PLAN_RECOMMENDER_PLAN_EXCLUSION_PERCENTAGE_THRESHOLD Plans that do not offer a saving of at least this percentage will be excluded from the recommendation. The default is 10%. Allowable Values 0.00 to 9999.99
Default value = 10.00
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