Billie Configuration
Overview
You can define various behaviors for Billie to ensure you can monitor its behavior and chronicle various Billie-initiated actions.
Log in to Aria Billing and navigate to Configuration > Client Settings > Billie Configuration. Here you can configure options for Billie Connect. The module can be configured at the role level to allow read/edit access and also displays parameters that you can change, such as Agent Configurations for Specialty Agents or general Billie Configuration parameters.
Note: This Billie Configuration section is only shown if the ENABLE_BILLIE_CONNECT_SERVICE client parameter is set to TRUE.
Aria Instance Client Parameters
These client parameters pertain to both Billie CUI and Billie Connect.
| Name | Description | Values |
|---|---|---|
| BILLIE_CUI_NUMBER_OF_REMEMBERED_ REQUESTS_IN_ACTIVE_SESSION | Sets the number of requests that Billie will remember during an active session, so that the user can use the [UP ARROW] to repeat and edit their last requests including slash commands. Values between 0 and 10 are allowed and by default, Billie will remember the last 3 requests including Slash Commands. | |
| BILLIE_CREATE_SERVICE_CREDIT_REASON_CODE | Set the reason code that Billie should use by default when asking Billie to generate a Service Credit. Note that this code needs to exist as a Service Credit Type in the Reason Codes in your Aria Instance. | Allowable Values are those reason codes available for service credits. |
| BILLIE_CREATE_CASH_CREDIT_REASON_CODE | Set the reason code that Billie should use by default when asking Billie to generate a Cash Credit. Note that this code needs to exist as a Cash Credit Type in the Reason Codes in your Aria Instance. | Allowable Values are those reason codes available for cash credits. |
| PLAN_RECOMMENDER_PLAN_EXCLUSION_PERCENTAGE_THRESHOLD | Plans that do not offer a saving of at least this percentage will be excluded from the recommendation. The default is 10%. | Allowable Values 0.00 to 9999.99 Default value = 10.00 |