Phrasing Questions

1. Compare the current bill with the previous bill on this customer/account (Self Pay Scenario)

• How does the current bill compare to the last bill for this account?
• Show me the difference between this month's bill and the previous one of the account 1234
• Can you compare the latest bill to the previous bill for this customer?
• What are the changes in charges between the current and previous bills?
• What’s the different in this bill compared to the last one?
• List the differences in fees, charges, or amounts between this and the previous bill.
• Can you show a breakdown of the differences between the current and last bill?
• What’s the variation in usage, charges, or taxes between these two bills?
• Which charges have increased or decreased from the last bill to the current one?
• Are there any significant differences between the current and previous bills?
• How does this bill stack up against the last one?
• What’s changed in the billing details for this account compared to last time?
• Provide a comparison of the last two bills for account 1234.
• Compare this month's bill to the last one for this customer.

2. Compare ANY 2 bills on this customer/account (Self Pay Scenario)

• Compare the last two statements on this account
• Show the difference between bill 1 and bill 2 on this account
• Can you compare the statement 1234 and statement 4567 on this account ?
• Compare the statement from April with the statement from May
• How does the bill for March compare to the bill for April on this account?
• what are the differences between the January and February bills fir this account?
• Can you compare the statement 1234 with statement 4567
• Can you show a comparison of statement 1001 and statement 1002
• What's the difference between statement number 9876 and statement number 9877?
• How does the February statement compared to last month’s statement?
• Can you compare the two most recent statements?
• Compare the charges and taxes for Statement #1234 with Statement #5678?
• Show me a comparison of the charges in Bill1 and Bill2 for this account?
• Can you compare the service/plan charges on this account’s last two bills?
• Can you compare the service/plan charges on the bill1 and bill2?
• Show me a comparison of the services and their costs in the last two statements of this account?
• Show me a comparison of the services and their costs between the statements 1234 and statement 4567 of this account?
• Can you show me the main differences between the bill1 and bill2 on this account?
• Show the differences between statement 1234 and statement 5678

3. Compare last two invoices/Compare the current invoice with the previous invoice on the account

• Can you compare the most recent two invoices for account XXXXX?
• Please provide a comparison of the last two invoices for account XXXXX.
• Could you show the differences between the two most recent invoices for account XXXXX?
• I’d like to see a comparison of the previous two invoices for account XXXXX.
• Would you provide a detailed comparison of the most recent invoices for account XXXXX?
• Show me how the last two invoices for account XXXXX differ from each other.
• Could you compare the charges and details of the last two invoices for account XXXXX?
• I need a side-by-side comparison of the two latest invoices for account XXXXX.

4. Compare ANY 2 invoices

For the dates 2025-02-15 and 2025-02-13 for account 900212108:

• Compare the invoices dated 2025-02-15 and 2025-02-13 for account XXXXX.
• Can you provide a comparison between the invoices for February 15, 2025, and February 13, 2025, for account XXXXX?
• How does the invoice for 2025-02-15 differ from the one on 2025-02-13 for account XXXXX?
• What are the differences between the invoices for February 15th and 13th, 2025, for account XXXXX?
• Please compare the two invoices issued on 2025-02-15 and 2025-02-13 for account XXXXX.

For the dates 2027-04-25 and 2027-03-25 for account 900212198:

• Compare the invoices for 25th April 2027 and 25th March 2027 for account XXXXX.
• Can you analyze the differences between the invoices for 2027-04-25 and 2027-03-25 for account XXXXX?
• How do the invoices from April 25 and March 25, 2027, compare for account XXXXX?
• Could you provide a detailed comparison of the invoices dated 2027-04-25 and 2027-03-25 for account XXXXX?
• What are the key differences in charges for the invoices on 2027-04-25 and 2027-03-25 for account XXXXX?

For invoice numbers 7709771 and 7709776 for account 900212108:

• Can you compare invoice XXXXX with invoice XXXXX for account XXXXX?
• Please provide a comparison of invoices XXXXX and XXXXX for account XXXXX.
• How do invoices XXXXX and XXXXX differ for account XXXXX?
• Could you analyze the charges for invoices XXXXX and XXXXX under account XXXXX?
• Provide a detailed breakdown comparing invoice XXXXX with invoice XXXXX for account XXXXX.

Can you compare the invoices between May and April for the account 3226

• Could you provide a comparison of the May and April invoices for account XXXXX?
• Can you show the differences between the invoices from April and May for account XXXXX?
• I'd like to compare the invoices for account 3226 between April and May — can you help with that?
• Are you able to show how the May invoice differs from April’s for account XXXXX?
• Can you break down the invoice changes between April and May for account XXXXX?
• Can you highlight any changes between the April and May invoices for account XXXXX?

5. Can you tell me how the bill of this customer/account is calculated?

• How is this customer's bill calculated?
• What are the details of how this account's bill was generated?
• Can you explain the calculation for this bill?
• What charges and fees make up this bill?
• How was the total for this bill arrived at?
• Can you break down the calculation for this account's bill?
• What are the components of this bill?
• Can you provide an itemized explanation of this bill?
• What is the breakdown of fees and charges for this bill?
• How was this month's bill calculated for this account?
• What factors contributed to the charges on this billing cycle?
• Can you explain the billing calculation for this period?
• Why is this bill calculated this way?
• What factors determine the charges for this account's bill?
• What are the steps involved in calculating this customer's bill?

6. How much has the current bill for this customer/account increased by, compared to the previous one?

• How much has this month's bill changed compared to the last one?
• What is the difference between the current bill and the previous bill?
• Did the last bill amount go up or down comparing to this month?
• What is the percentage increase or decrease in this month comparing to last month?
• By how much has this account's current bill increased or decreased comparing to last bill?
• Can you calculate the difference between the current and last bill?
• What is the total increase or decrease in this month's bill comparing to last month's bill?
• Has the bill amount changed since last month? If so, by how much?
• What caused the current bill to be different from the previous one?
• Why is this month's bill different from the last month's bill?
• What changes led to the current bill increase or decrease?
• What’s the comparison of the current bill versus the last one?
• How much more or less has this account being charged this month compared to last month?
• New: Can you calculate the difference between the current and last bill and only tell me the increase or decrease amount?

7. What changes have been made to this account since <time period>

• What updates have been applied to this account after the last statement?
• Can you list all the changes made to this account since the most recent bill?
• What activities have been recorded for this account since the last statement?
• Are there any account changes since the last invoice was issued?
• What updates were made to this account from January to December 2024?
• Can you provide a summary of all account changes during 2024?
• What modifications occurred in this account between January and December 2024?
• What are the account activities logged between January and December of this year?
• List all changes to this account for the entire year 2024.
• What updates were made to this account in January 2024?
• Can you show the account changes specifically for January 2024?
• What modifications occurred in this account during the month of January?
• What activities were recorded for this account in January 2024?
• List all changes to this account for January this year.

8. When is the next payment due from this customer/account and for how much will it be?

• When is this customer's next payment due, and what is the amount?
• Can you tell me the due date and amount for this customer’s next payment?
• What’s the next payment date and amount for this customer?
• How much does this customer need to pay next, and when is it due?
• What is the upcoming payment amount and due date for this customer?
• When is the next bill due for this customer, and how much is it?
• Could you provide details on this customer’s next payment—amount and due date?
• What’s the total due for this customer’s next payment, and when is it expected?
• Please check this customer’s next billing cycle—when is the payment due, and for how much?

9. Can the customer change their billing/payment date to the ....?

• Is it possible for the customer to update their billing/payment date to the ...?
• Can a customer request to have their billing or payment date changed to the ...?
• Are customers allowed to modify their billing/payment date to the ...?
• Can billing or payment dates be adjusted to the ... at the customer’s request?
• Is there a way for customers to reschedule their payment or billing date to the ...?
• Can a customer shift their billing or payment date to the ...?
• Is changing the billing/payment date to the ... an option for the customer?
• Can customers choose a different billing/payment date, like the ...?
• Are billing/payment date changes allowed if a customer wants to move it to the ...?
• Can a customer set a preferred billing/payment date, such as the ...?

10. Recommend a Subscription (plan) based on usage for last n billing periods

• Is there a more suitable subscription for account XXXXX?
• Is there a more suitable plan for account XXXXX? 
• Can you recommend a better subscription for account XXXXX?
• Would account XXXXX be better off with a different subscription?
• Is there an optimal subscription plan for account XXXXX?
• Does account XXXXX have the best subscription, or is there a better option?
• Should account XXXXX be on a different subscription plan?
• Are there any better subscription options for account XXXXX?
• What’s the best subscription plan for account XXXXX?
• Can you check if account XXXXX is on the most suitable subscription?
• Is there a more cost-effective or beneficial subscription for account XXXXX?

11. Can you give me the summary of the account …. ?

• Could you provide a summary of account XXXXX?
• Can I get an overview of account XXXXX?
• Please show the account summary for XXXXX.
• I'd like a quick summary of account XXXXX — can you help?
• What’s the current status of account XXXXX?
• Can you show me the key details for account XXXXX?
• Give me a breakdown of account XXXXX, please.
• Is there a summary available for account XXXXX?
• Can you pull up the account XXXXX summary details?
• I’d like to review the summary for account number XXXXX.

12. Can you summarize the subscriptions on this customer/account ?

• Could you provide a summary of the subscriptions for this account?
• Can you give me an overview of the active subscriptions on this account?
• Please summarize all subscriptions linked to this account.
• What subscriptions are currently active on this account?
• Can I get a breakdown of the subscriptions tied to this account?
• Show me a summary of the subscription details for this account.
• Are there any subscriptions on this account? If so, can you summarize them?
• List and summarize all the subscriptions under this account, please.
• Can you provide a quick snapshot of the subscriptions associated with this account?
• I'd like to review the subscriptions for this account — could you give me a summary?

13. Aria Workflow: Estimate the next bill for this Account

• Can you provide an estimate for the next bill for this customer?
• What is the expected amount for the customer's next bill?
• Can you predict the next bill for this customer?
• How much will the customer likely owe on the next bill?
• Can you calculate the estimated charges for the upcoming bill?
• What’s the projected amount for this customer’s next bill?
• Could you share the anticipated total for the next billing cycle?
• How much is the next bill expected to be for this account?
• Can you give me a forecast of the next bill for this customer?
• What’s the likely total for the customer’s next billing period?

14. Calculate Service Credit for a given time period for example due to Outage

For all services

• Can you calculate a 10% service credit for account XXXXX?
• Can you calculate a 10% service credit for account XXXXX due to the outage from April 1st to August 27th, 2025?
• Please compute the service credit for account XXXXX with a 10% adjustment for all services during the outage period from April 1, 2025 at 12 AM to August 27, 2025 at 11 PM.
• Please compute the service credit for account XXXXX with a 10% adjustment for all services?
• I need a 10% service credit applied to all services for account XXXXX during the downtime between April 1 and August 27, 2025.
• Could you determine the total service credit by applying a 10% reduction to all services on account XXXXX for the outage from April 1st, 2025 at 12:00 AM to August 27th, 2025 at 11:00 PM?
• Calculate a 10% service credit for the entire outage duration between April 1 and August 27, 2025, for account XXXXX.
• What is the total credit amount if we apply a 10% service adjustment for account XXXXX during the April 1–August 27 outage?
• Requesting a 10% service credit calculation for account XXXXX due to the outage from April 1, 2025, 12 AM to August 27, 2025, 11 PM.
• Please provide the service credit details for account XXXXX, applying a 10% discount on all services during the outage window from April 1st to August 27th, 2025.

For some services

• Can you calculate a 10% service credit for some services on account XXXXX during the outage from August 1st to September 30th, 2025?
• Can you calculate a 10% service credit for some services on account XXXXX?
• Please compute the service credit for account XXXXX, applying a 10% adjustment only to specific services affected by the outage from August 1, 2025 at 12 AM to September 30, 2025 at 11 PM.
• Please compute the service credit for account XXXXX, applying a 10% adjustment only to specific services affected by the outage?
• For account XXXXX, there was an outage between August 1st and September 30th, 2025. Can you apply a 10% credit to the impacted services?
• I’d like a service credit calculated for account XXXXX, limited to certain services, with a 10% adjustment for the outage from August 1 to September 30, 2025.
• Could you determine the applicable service credit for account XXXXX, factoring in a 10% adjustment on selected services during the outage window from August 1st to September 30th, 2025?
• Please apply a 10% credit to some of the services on account XXXXX for the outage that occurred from 12 AM on August 1st to 11 PM on September 30th, 2025.
• Requesting a 10% service credit calculation for certain services on account XXXXX, covering the outage period from August 1, 2025 to September 30, 2025.
• Can you assess the credit due (with a 10% adjustment) for some services on account XXXXX during the August 1–September 30, 2025 outage?
• Please provide the service credit details for account XXXXX, applying a 10% discount on some services during the outage window from April 1st to August 27th, 2025.
• An outage lasted for 72 hours for account XXXXX. Can you calculate the Service Credit with a 10% adjustment for some services?
• An outage lasted for 72 hours from 12 AM on September 27th 2025 for account XXXXX. Can you calculate the Service Credit with a 10% adjustment for some services?
• An outage lasted for 72 hours until 12 AM on September 30th 2025 for account XXXXX. Can you calculate the Service Credit with a 10% adjustment for all services

15. Add a $nn CASH credit to this customer/account

• Could you apply a cash credit to an account?
• I need to add a cash credit to an account. Can you help?
• Can you process a cash credit for an account?
• Please create a cash credit for this account.
• I’d like to issue a cash credit to an account.
• Is it possible to apply a cash credit to the account?
• Can you give a cash credit to an account?
• Can I get a cash credit added to this account?
• Please apply a credit adjustment to an account.
• Mind helping me add a cash credit?
• Can you create a cash credit for account XXXXX with the comment Cash Credit 4567
• Can you create a $5 cash credit for account XXXXX
• Can you create a €5 cash credit for account XXXXX
• Can you create a ¥5 cash credit for account XXXXX
• Can you create a dollar 5 cash credit for account XXXXX
• Can you create a dollar five cash credit for account XXXXX

16. Cancel Subscription <identifer>

1. "Cancel Subscription XXXXX for account XXXXX" – General request
   • Please cancel subscription XXXXX linked to account XXXXX.
   • I’d like to remove subscription XXXXX from account XXXXX.
   • Can you stop subscription XXXXX for account XXXXX?
   • Kindly terminate subscription XXXXX for the account XXXXX.
   • Requesting to cancel the subscription with ID XXXXX for account number XXXXX.
   • End subscription XXXXX associated with account XXXXX.
   • Take subscription XXXXX off of account XXXXX.
   • Unsubscribe account XXXXX from subscription XXXXX.
   • Please discontinue subscription XXXXX under account XXXXX.
   • Delete subscription XXXXX from the account XXXXX.
2. "Cancel Subscription XXXXX immediately for account XXXXX" – Immediate cancellation
   • Cancel subscription XXXXX right away for account XXXXX.
   • I want to end subscription XXXXX immediately for account XXXXX.
   • Please stop subscription XXXXX effective immediately for account XXXXX.
   • Terminate subscription XXXXX now for account XXXXX.
   • Unsubscribe from subscription XXXXX without delay for account XXXXX.
   • End subscription XXXXX instantly for account XXXXX.
   • Please deactivate subscription XXXXX straight away for account XXXXX.
   • I need subscription XXXXX canceled right now for account XXXXX.
   • Remove subscription XXXXX with immediate effect from account XXXXX.
   • Initiate immediate cancellation for subscription XXXXX under account XXXXX.
3. "Cancel Subscription XXXXX on next bill cycle for account XXXXX" – At next billing cycle
   • Please cancel subscription XXXXX at the end of the current billing cycle for account XXXXX.
   • Schedule subscription XXXXX to be canceled on the next bill cycle for account XXXXX.
   • Cancel subscription XXXXX after the current billing period for account XXXXX.
   • I’d like subscription XXXXX to end with the next billing cycle for account XXXXX.
   • Set subscription XXXXX to be terminated at the next bill run for account XXXXX.
   • Cancel subscription XXXXX from the next billing date for account XXXXX.
   • Please remove subscription XXXXX starting from the next billing period for account XXXXX.
   • End subscription XXXXX at the close of this billing cycle for account XXXXX.
   • Mark subscription XXXXX for cancellation with the next bill for account XXXXX.
   • Schedule the deactivation of subscription XXXXX for the upcoming billing cycle for account XXXXX.

17. Add a $nn SERVICE credit to the next bill of this customer/account

• Please apply a $nn service credit to the customer's next bill.
• Add a $nn credit to the upcoming invoice for this account.
• Apply a $nn service credit to the next billing cycle for this customer.
• Credit $nn to this account on the next bill.
• Can you apply a $nn adjustment to the next bill for this customer?
• Issue a $nn service credit for the upcoming billing statement.
• Apply $nn as a service credit on the customer’s next bill.
• Schedule a $nn credit to be added to the next bill.
• Please post a $nn service credit to the next billing period.

18. [Billie Connect] Add a $nn CASH credit to this customer/account

• Please create a $1.10 cash credit to account XXXXX using reason code 88.
• Can you create a $1.10 credit for account XXXXX with reason code 88?
• Create a $1.10 cash adjustment to account XXXXX, reason code 88.
• I need to create a $1.10 cash credit applied to account XXXXX with code 88.
• Create a cash credit for account XXXXX a $1.10 credit and use reason code 88.
• Create a $1.10 cash credit for account XXXXX under reason code 88.
• Create a $1.10 credit on account XXXXX with the reason code 88.

19. Is there a better Rate available on the customers existing Plan? (Invoice/Pending Invoice)

• Can you check if there’s a cheaper rate available for the current plan?
• Is the customer getting the best rate on their existing plan?
• What plan would you recommend for account 3474 based on the usage
• Are there any lower-priced options for the current plan?
• Can the customer switch to a better rate under the same plan?
• Is there a more cost-effective version of this plan?
• Could you tell me if there’s a better deal available for this plan?
• Are there any rate improvements available for the existing plan?
• Is this the lowest rate available for the customer’s current plan?

20. Send the Conversation Summary as an email to the account holder (Class N)

• Send an email the summary of the conversation we just had
• Can you email me a summary of our recent conversation ?
• Please send me an email summarizing what we discussed.
• Could you share the summary of this discussion via email ?
• Can you create a summary of this chat and email to this customer ?
• Please give me a short summary of what we discussed and send it by email
• Summarize this conversation so far and send it via email
• Can you send an email that includes the summary of this conversation ?