Phrasing Questions

1. Compare the current bill with the previous bill on this customer/account (Self Pay Scenario)

• How does the current bill compare to the last bill for this account?
• Show me the difference between this month's bill and the previous one of the account 1234
• Can you compare the latest bill to the previous bill for this customer?
• What are the changes in charges between the current and previous bills?
• What’s the different in this bill compared to the last one?
• List the differences in fees, charges, or amounts between this and the previous bill.
• Can you show a breakdown of the differences between the current and last bill?
• What’s the variation in usage, charges, or taxes between these two bills?
• Which charges have increased or decreased from the last bill to the current one?
• Are there any significant differences between the current and previous bills?
• How does this bill stack up against the last one?
• What’s changed in the billing details for this account compared to last time?
• Provide a comparison of the last two bills for account 1234.
• Compare this month's bill to the last one for this customer.

2. Compare ANY 2 bills on this customer/account (Self Pay Scenario)

• Compare the last two statements on this account
• Show the difference between bill 1 and bill 2 on this account
• Can you compare the statement 1234 and statement 4567 on this account ?
• Compare the statement from April with the statement from May
• How does the bill for March compare to the bill for April on this account?
• what are the differences between the January and February bills fir this account?
• Can you compare the statement 1234 with statement 4567
• Can you show a comparison of statement 1001 and statement 1002
• What's the difference between statement number 9876 and statement number 9877?
• How does the February statement compared to last month’s statement?
• Can you compare the two most recent statements?
• Compare the charges and taxes for Statement #1234 with Statement #5678?
• Show me a comparison of the charges in Bill1 and Bill2 for this account?
• Can you compare the service/plan charges on this account’s last two bills?
• Can you compare the service/plan charges on the bill1 and bill2?
• Show me a comparison of the services and their costs in the last two statements of this account?
• Show me a comparison of the services and their costs between the statements 1234 and statement 4567 of this account?
• Can you show me the main differences between the bill1 and bill2 on this account?
• Show the differences between statement 1234 and statement 5678

3. Compare last two invoices/Compare the current invoice with the previous invoice on the account

• Can you compare the most recent two invoices for account XXXXX?
• Please provide a comparison of the last two invoices for account XXXXX.
• Could you show the differences between the two most recent invoices for account XXXXX?
• I’d like to see a comparison of the previous two invoices for account XXXXX.
• Would you provide a detailed comparison of the most recent invoices for account XXXXX?
• Show me how the last two invoices for account XXXXX differ from each other.
• Could you compare the charges and details of the last two invoices for account XXXXX?
• I need a side-by-side comparison of the two latest invoices for account XXXXX.

4. Compare ANY 2 invoices

For the dates 2025-02-15 and 2025-02-13 for account 900212108:

• Compare the invoices dated 2025-02-15 and 2025-02-13 for account XXXXX.
• Can you provide a comparison between the invoices for February 15, 2025, and February 13, 2025, for account XXXXX?
• How does the invoice for 2025-02-15 differ from the one on 2025-02-13 for account XXXXX?
• What are the differences between the invoices for February 15th and 13th, 2025, for account XXXXX?
• Please compare the two invoices issued on 2025-02-15 and 2025-02-13 for account XXXXX.

For the dates 2027-04-25 and 2027-03-25 for account 900212198:

• Compare the invoices for 25th April 2027 and 25th March 2027 for account XXXXX.
• Can you analyze the differences between the invoices for 2027-04-25 and 2027-03-25 for account XXXXX?
• How do the invoices from April 25 and March 25, 2027, compare for account XXXXX?
• Could you provide a detailed comparison of the invoices dated 2027-04-25 and 2027-03-25 for account XXXXX?
• What are the key differences in charges for the invoices on 2027-04-25 and 2027-03-25 for account XXXXX?

For invoice numbers 7709771 and 7709776 for account 900212108:

• Can you compare invoice XXXXX with invoice XXXXX for account XXXXX?
• Please provide a comparison of invoices XXXXX and XXXXX for account XXXXX.
• How do invoices XXXXX and XXXXX differ for account XXXXX?
• Could you analyze the charges for invoices XXXXX and XXXXX under account XXXXX?
• Provide a detailed breakdown comparing invoice XXXXX with invoice XXXXX for account XXXXX.

Can you compare the invoices between May and April for the account 3226

• Could you provide a comparison of the May and April invoices for account XXXXX?
• Can you show the differences between the invoices from April and May for account XXXXX?
• I'd like to compare the invoices for account 3226 between April and May — can you help with that?
• Are you able to show how the May invoice differs from April’s for account XXXXX?
• Can you break down the invoice changes between April and May for account XXXXX?
• Can you highlight any changes between the April and May invoices for account XXXXX?

5. Can you tell me how the bill of this customer/account is calculated?

• How is this customer's bill calculated?
• What are the details of how this account's bill was generated?
• Can you explain the calculation for this bill?
• What charges and fees make up this bill?
• How was the total for this bill arrived at?
• Can you break down the calculation for this account's bill?
• What are the components of this bill?
• Can you provide an itemized explanation of this bill?
• What is the breakdown of fees and charges for this bill?
• How was this month's bill calculated for this account?
• What factors contributed to the charges on this billing cycle?
• Can you explain the billing calculation for this period?
• Why is this bill calculated this way?
• What factors determine the charges for this account's bill?
• What are the steps involved in calculating this customer's bill?

6. How much has the current bill for this customer/account increased by, compared to the previous one?

• How much has this month's bill changed compared to the last one?
• What is the difference between the current bill and the previous bill?
• Did the last bill amount go up or down comparing to this month?
• What is the percentage increase or decrease in this month comparing to last month?
• By how much has this account's current bill increased or decreased comparing to last bill?
• Can you calculate the difference between the current and last bill?
• What is the total increase or decrease in this month's bill comparing to last month's bill?
• Has the bill amount changed since last month? If so, by how much?
• What caused the current bill to be different from the previous one?
• Why is this month's bill different from the last month's bill?
• What changes led to the current bill increase or decrease?
• What’s the comparison of the current bill versus the last one?
• How much more or less has this account being charged this month compared to last month?
• New: Can you calculate the difference between the current and last bill and only tell me the increase or decrease amount?

7. What changes have been made to this account since <time period>

• What updates have been applied to this account after the last statement?
• Can you list all the changes made to this account since the most recent bill?
• What activities have been recorded for this account since the last statement?
• Are there any account changes since the last invoice was issued?
• What updates were made to this account from January to December 2024?
• Can you provide a summary of all account changes during 2024?
• What modifications occurred in this account between January and December 2024?
• What are the account activities logged between January and December of this year?
• List all changes to this account for the entire year 2024.
• What updates were made to this account in January 2024?
• Can you show the account changes specifically for January 2024?
• What modifications occurred in this account during the month of January?
• What activities were recorded for this account in January 2024?
• List all changes to this account for January this year.

8. When is the next payment due from this customer/account and for how much will it be?

• When is this customer's next payment due, and what is the amount?
• Can you tell me the due date and amount for this customer’s next payment?
• What’s the next payment date and amount for this customer?
• How much does this customer need to pay next, and when is it due?
• What is the upcoming payment amount and due date for this customer?
• When is the next bill due for this customer, and how much is it?
• Could you provide details on this customer’s next payment—amount and due date?
• What’s the total due for this customer’s next payment, and when is it expected?
• Please check this customer’s next billing cycle—when is the payment due, and for how much?

9. Can the customer change their billing/payment date to the ....?

• Is it possible for the customer to update their billing/payment date to the ...?
• Can a customer request to have their billing or payment date changed to the ...?
• Are customers allowed to modify their billing/payment date to the ...?
• Can billing or payment dates be adjusted to the ... at the customer’s request?
• Is there a way for customers to reschedule their payment or billing date to the ...?
• Can a customer shift their billing or payment date to the ...?
• Is changing the billing/payment date to the ... an option for the customer?
• Can customers choose a different billing/payment date, like the ...?
• Are billing/payment date changes allowed if a customer wants to move it to the ...?
• Can a customer set a preferred billing/payment date, such as the ...?

10. Recommend a Subscription (plan) based on usage for last n billing periods

• Is there a more suitable subscription for account XXXXX?
• Is there a more suitable plan for account XXXXX? 
• Can you recommend a better subscription for account XXXXX?
• Would account XXXXX be better off with a different subscription?
• Is there an optimal subscription plan for account XXXXX?
• Does account XXXXX have the best subscription, or is there a better option?
• Should account XXXXX be on a different subscription plan?
• Are there any better subscription options for account XXXXX?
• What’s the best subscription plan for account XXXXX?
• Can you check if account XXXXX is on the most suitable subscription?
• Is there a more cost-effective or beneficial subscription for account XXXXX?

11. Can you give me the summary of the account …. ?

• Could you provide a summary of account XXXXX?
• Can I get an overview of account XXXXX?
• Please show the account summary for XXXXX.
• I'd like a quick summary of account XXXXX — can you help?
• What’s the current status of account XXXXX?
• Can you show me the key details for account XXXXX?
• Give me a breakdown of account XXXXX, please.
• Is there a summary available for account XXXXX?
• Can you pull up the account XXXXX summary details?
• I’d like to review the summary for account number XXXXX.

12. Can you summarize the subscriptions on this customer/account ?

• Could you provide a summary of the subscriptions for this account?
• Can you give me an overview of the active subscriptions on this account?
• Please summarize all subscriptions linked to this account.
• What subscriptions are currently active on this account?
• Can I get a breakdown of the subscriptions tied to this account?
• Show me a summary of the subscription details for this account.
• Are there any subscriptions on this account? If so, can you summarize them?
• List and summarize all the subscriptions under this account, please.
• Can you provide a quick snapshot of the subscriptions associated with this account?
• I'd like to review the subscriptions for this account — could you give me a summary?

13. Aria Workflow: Estimate the next bill for this Account

• Can you provide an estimate for the next bill for this customer?
• What is the expected amount for the customer's next bill?
• Can you predict the next bill for this customer?
• How much will the customer likely owe on the next bill?
• Can you calculate the estimated charges for the upcoming bill?
• What’s the projected amount for this customer’s next bill?
• Could you share the anticipated total for the next billing cycle?
• How much is the next bill expected to be for this account?
• Can you give me a forecast of the next bill for this customer?
• What’s the likely total for the customer’s next billing period?

14. Aria Workflow: Approve Pending Invoice and add an Account Comment [BABC 112] / Approve pending invoices enhancement

• Can you check if there are any outstanding invoices for account XXXXX?
• Does account XXXXX have any unpaid invoices?
• Are there any open invoices associated with account XXXXX?
• Could you confirm if account XXXXX has any pending payments?
• Are there any invoices that haven’t been paid yet for account XXXXX?
• Please check if there are any due invoices for account XXXXX?
• Does account XXXXX have any invoices awaiting payment?

15. Calculate Service Credit for a given time period for example due to Outage

For all services

• Can you calculate a 10% service credit for account XXXXX?
• Can you calculate a 10% service credit for account XXXXX due to the outage from April 1st to August 27th, 2025?
• Please compute the service credit for account XXXXX with a 10% adjustment for all services during the outage period from April 1, 2025 at 12 AM to August 27, 2025 at 11 PM.
• Please compute the service credit for account XXXXX with a 10% adjustment for all services?
• I need a 10% service credit applied to all services for account XXXXX during the downtime between April 1 and August 27, 2025.
• Could you determine the total service credit by applying a 10% reduction to all services on account XXXXX for the outage from April 1st, 2025 at 12:00 AM to August 27th, 2025 at 11:00 PM?
• Calculate a 10% service credit for the entire outage duration between April 1 and August 27, 2025, for account XXXXX.
• What is the total credit amount if we apply a 10% service adjustment for account XXXXX during the April 1–August 27 outage?
• Requesting a 10% service credit calculation for account XXXXX due to the outage from April 1, 2025, 12 AM to August 27, 2025, 11 PM.
• Please provide the service credit details for account XXXXX, applying a 10% discount on all services during the outage window from April 1st to August 27th, 2025.

For some services

• Can you calculate a 10% service credit for some services on account XXXXX during the outage from August 1st to September 30th, 2025?
• Can you calculate a 10% service credit for some services on account XXXXX?
• Please compute the service credit for account XXXXX, applying a 10% adjustment only to specific services affected by the outage from August 1, 2025 at 12 AM to September 30, 2025 at 11 PM.
• Please compute the service credit for account XXXXX, applying a 10% adjustment only to specific services affected by the outage?
• For account XXXXX, there was an outage between August 1st and September 30th, 2025. Can you apply a 10% credit to the impacted services?
• I’d like a service credit calculated for account XXXXX, limited to certain services, with a 10% adjustment for the outage from August 1 to September 30, 2025.
• Could you determine the applicable service credit for account XXXXX, factoring in a 10% adjustment on selected services during the outage window from August 1st to September 30th, 2025?
• Please apply a 10% credit to some of the services on account XXXXX for the outage that occurred from 12 AM on August 1st to 11 PM on September 30th, 2025.
• Requesting a 10% service credit calculation for certain services on account XXXXX, covering the outage period from August 1, 2025 to September 30, 2025.
• Can you assess the credit due (with a 10% adjustment) for some services on account XXXXX during the August 1–September 30, 2025 outage?
• Please provide the service credit details for account XXXXX, applying a 10% discount on some services during the outage window from April 1st to August 27th, 2025.
• An outage lasted for 72 hours for account XXXXX. Can you calculate the Service Credit with a 10% adjustment for some services?
• An outage lasted for 72 hours from 12 AM on September 27th 2025 for account XXXXX. Can you calculate the Service Credit with a 10% adjustment for some services?
• An outage lasted for 72 hours until 12 AM on September 30th 2025 for account XXXXX. Can you calculate the Service Credit with a 10% adjustment for all services

16. Add a $nn CASH credit to this customer/account

• Could you apply a cash credit to an account?
• I need to add a cash credit to an account. Can you help?
• Can you process a cash credit for an account?
• Please create a cash credit for this account.
• I’d like to issue a cash credit to an account.
• Is it possible to apply a cash credit to the account?
• Can you give a cash credit to an account?
• Can I get a cash credit added to this account?
• Please apply a credit adjustment to an account.
• Mind helping me add a cash credit?
• Can you create a cash credit for account XXXXX with the comment Cash Credit 4567
• Can you create a $5 cash credit for account XXXXX
• Can you create a €5 cash credit for account XXXXX
• Can you create a ¥5 cash credit for account XXXXX
• Can you create a dollar 5 cash credit for account XXXXX
• Can you create a dollar five cash credit for account XXXXX

17. Cancel Subscription <identifer>

1. "Cancel Subscription XXXXX for account XXXXX" – General request
   • Please cancel subscription XXXXX linked to account XXXXX.
   • I’d like to remove subscription XXXXX from account XXXXX.
   • Can you stop subscription XXXXX for account XXXXX?
   • Kindly terminate subscription XXXXX for the account XXXXX.
   • Requesting to cancel the subscription with ID XXXXX for account number XXXXX.
   • End subscription XXXXX associated with account XXXXX.
   • Take subscription XXXXX off of account XXXXX.
   • Unsubscribe account XXXXX from subscription XXXXX.
   • Please discontinue subscription XXXXX under account XXXXX.
   • Delete subscription XXXXX from the account XXXXX.
2. "Cancel Subscription XXXXX immediately for account XXXXX" – Immediate cancellation
   • Cancel subscription XXXXX right away for account XXXXX.
   • I want to end subscription XXXXX immediately for account XXXXX.
   • Please stop subscription XXXXX effective immediately for account XXXXX.
   • Terminate subscription XXXXX now for account XXXXX.
   • Unsubscribe from subscription XXXXX without delay for account XXXXX.
   • End subscription XXXXX instantly for account XXXXX.
   • Please deactivate subscription XXXXX straight away for account XXXXX.
   • I need subscription XXXXX canceled right now for account XXXXX.
   • Remove subscription XXXXX with immediate effect from account XXXXX.
   • Initiate immediate cancellation for subscription XXXXX under account XXXXX.
3. "Cancel Subscription XXXXX on next bill cycle for account XXXXX" – At next billing cycle
   • Please cancel subscription XXXXX at the end of the current billing cycle for account XXXXX.
   • Schedule subscription XXXXX to be canceled on the next bill cycle for account XXXXX.
   • Cancel subscription XXXXX after the current billing period for account XXXXX.
   • I’d like subscription XXXXX to end with the next billing cycle for account XXXXX.
   • Set subscription XXXXX to be terminated at the next bill run for account XXXXX.
   • Cancel subscription XXXXX from the next billing date for account XXXXX.
   • Please remove subscription XXXXX starting from the next billing period for account XXXXX.
   • End subscription XXXXX at the close of this billing cycle for account XXXXX.
   • Mark subscription XXXXX for cancellation with the next bill for account XXXXX.
   • Schedule the deactivation of subscription XXXXX for the upcoming billing cycle for account XXXXX.

18. Add a $nn SERVICE credit to the next bill of this customer/account

• Please apply a $nn service credit to the customer's next bill.
• Add a $nn credit to the upcoming invoice for this account.
• Apply a $nn service credit to the next billing cycle for this customer.
• Credit $nn to this account on the next bill.
• Can you apply a $nn adjustment to the next bill for this customer?
• Issue a $nn service credit for the upcoming billing statement.
• Apply $nn as a service credit on the customer’s next bill.
• Schedule a $nn credit to be added to the next bill.
• Please post a $nn service credit to the next billing period.

19. [Billie Connect] Give me a list of the last n Invoices

• Can you provide the list of last 5 invoices for account XXXXX?
• Please share a list of the most recent 5 invoices for account XXXXX.
• I’d like to see the list of last 5 invoices tied to account XXXXX.
• Retrieve the most recent list of 5 invoices for this account: XXXXX.
• Can you get the latest list of 5 invoices for account XXXXX?
• I need a list of the last 5 invoices for account XXXXX.
• Provide the list of last 5 invoice details for account number XXXXX.
• Please fetch the list of last 5 invoices associated with account XXXXX.
• List the last 5 invoices issued for account XXXXX.
• Could you pull up the list of last 5 invoices for account XXXXX?
• Send me the list of latest 5 invoices for account XXXXX.
• I’m looking for the list of last 5 invoices on file for account XXXXX.

20. [Billie Connect] Add a $nn CASH credit to this customer/account

• Please create a $1.10 cash credit to account XXXXX using reason code 88.
• Can you create a $1.10 credit for account XXXXX with reason code 88?
• Create a $1.10 cash adjustment to account XXXXX, reason code 88.
• I need to create a $1.10 cash credit applied to account XXXXX with code 88.
• Create a cash credit for account XXXXX a $1.10 credit and use reason code 88.
• Create a $1.10 cash credit for account XXXXX under reason code 88.
• Create a $1.10 credit on account XXXXX with the reason code 88.

21. Is there a better Rate available on the customers existing Plan? (Invoice/Pending Invoice)

• Can you check if there’s a cheaper rate available for the current plan?
• Is the customer getting the best rate on their existing plan?
• What plan would you recommend for account 3474 based on the usage
• Are there any lower-priced options for the current plan?
• Can the customer switch to a better rate under the same plan?
• Is there a more cost-effective version of this plan?
• Could you tell me if there’s a better deal available for this plan?
• Are there any rate improvements available for the existing plan?
• Is this the lowest rate available for the customer’s current plan?

22. Send the Conversation Summary as an email to the account holder (Class N)

• Send an email the summary of the conversation we just had
• Can you email me a summary of our recent conversation?
• Please send me an email summarizing what we discussed.
• Could you share the summary of this discussion via email?
• Can you create a summary of this chat and email to this customer?
• Please give me a short summary of what we discussed and send it by email
• Summarize this conversation so far and send it via email
• Can you send an email that includes the summary of this conversation?

23. Can you create a service credit for this account?

• Can you create a shared service credit because of Balance Forward Conversion of 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN
• Can you create a proportional service credit of 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN because the reason 99
• Can you create an account level service credit because of balance forward migration and 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN
• Can you create a shared service credit because of a Billing Issue of 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN
• Can you create a proportional service credit of 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN because the reason is 3
• Can you create an account level service credit because of a Pricing Issue and 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN
• Can you create a shared service credit because of Coupon Application of 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN
• Can you create a proportional service credit of 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN because the reason is 9999
• Can you create an account level service credit because of coupon redemption and 30 dollars for account XXXXX for plan instance YYYYY and service no ZZZZZZZZZ and plan instance YYYYY and service no NNNNNNNNN

24. Can you create a cash credit for this account?

• Can you create cash credit with the reason coupon redemption and 30 dollars for account XXXXX 
• Can you create cash credit with the reason 88 and 30 dollars for account XXXXX 
• Please apply a $30 cash credit to account XXXXX for new service plan proration  
• Can you create cash credit with the reason prepay credit reconciliation and 30 dollars for account XXXXX 
• Can you create cash credit with the reason prompt payment discount and 30 dollars for account XXXXX 

25. Aria WF Integration | Send an Email to a Customer

1. Request for single skill and sending an email

• Please provide the account summary for account XXXXX and email it to the associated contact.
• Could you generate the account summary for account XXXXX and send it to the abdc@ariasystems.com 
• I would like to receive the account summary for account XXXXX and send and email to the contact.
• Can you give me the account summary for account XXXXX and forward it to the account’s contact?
• Kindly provide the summary for account XXXXX and send an email to the contact.
• Please retrieve the account summary for account XXXXX and email it to the contact.
• Could you send the account summary of account XXXXX and email to the respective contact?

2. Request for multiple skills and sending an email

Request for two queries: 1) Please provide the account summary for account XXXXX, 2) compare the last two invoices

• send both responses to abcd@ariasystems.com.
• Please email both responses to abcd@ariasystems.com.
• Kindly send an email the both responses to abcd@ariasystems.com.
• Can you email both responses to abcd@ariasystems.com
• Please share both responses with abcd@ariasystems.com via email.
• Would you email both responses sent to abcd@ariasystems.com.
• Ensure that both responses are emailed to abcd@ariasystems.com.

26. Is there an active contract on Account <nnnnnnn> or on this account or on Client Account ID <XXXXXXXXXX>

• Are there any active contracts associated with account XXXXX?
• Could you please confirm if account XXXXX has any contracts?
• Can you check whether there are any contracts for account XXXXX?
• Does account XXXXX currently have any active contracts?
• Can you let me know if there are any contracts linked to account XXXXX.
• Would you be able to provide details on whether account XXXXX has any contracts in place? 
• Could you please provide the details of contract_011 for account XXXXX?
• I would like to review the information related to contract_011 under account XXXXX.
• Can you share the full contract details for contract_011 associated with account XXXXX?
• Please provide the information of contract_011 for account XXXXX.
• Would you be able to retrieve the details for contract_011 linked to account XXXXX?
• Can you share the contract information for contract_011 under account XXXXX.

27. If the <plan name> subscription is cancelled are there any early termination charges?

• Will there be any early termination fees if I cancel the Mobile 5G subscription?
• Are early cancellation charges applicable for the Mobile 5G plan?
• If I terminate the Mobile 5G subscription, do I need to pay any early termination fees?
• Can you confirm whether cancelling the Mobile 5G subscription incurs early termination charges?
• Are there any penalties for ending the Mobile 5G subscription before the contract term ends?
• What charges apply if the Mobile 5G subscription is cancelled early?
• Does cancelling the Mobile 5G plan before the end of the term result in early termination fees?
• If I end the Mobile 5G subscription now, will there be any early cancellation costs?
• Are there fees associated with early termination of the Mobile 5G service?

28. What happens at the end of this contract?

• What will happen once this contract expires on the account XXXXX?
• What occurs when the current contract comes to an end on the account XXXXX?
• Could you explain what happens after this contract concludes on this account?
• What are the next steps when this contract finishes on the account XXXXX?
• Does the contract automatically renew when it ends?

29. When will the current contract end?

• When does the current contract expire?
• What is the end date of the current contract?
• Could you confirm the expiration date of the current contract?
• On what date does the current contract conclude?
• When is the contract term scheduled to end?
• Can you let me know when the current agreement expires?
• What is the expiry date for the active contract?
• When will this contract reach its end date?
• 30. Extend the Service Credit Application Flow for Non-Outage Scenarios

30.Extend the Service Credit Application Flow for Non-Outage Scenarios

1. An account level service credit 

• Please create a $12 credit on account XXXXX related to the onboarding delay.
• Can you create a $12 service credit to account XXXXX for the onboarding delay?
• Can you create a $12 service credit for account XXXXX due to delayed onboarding
• Kindly create a $12 service credit for account XXXXX as compensation for the onboarding delay.

2. Shared and Propotional 

• Could you create a $30 shared service credit for account XXXXX due to an SLA breach, covering plan instance YYYY and services 11001010 and 11001008?
• Please create a shared service credit of $30 to account XXXXX for the SLA breach on plan instance YYYY services 11001010 and 11001008.
• Kindly create a $30 shared service credit for account XXXXX related to the SLA breach impacting plan instance YYYY and the specified services.
• Can you create a $30 shared credit for account XXXXX due to an SLA violation on plan instance YYYY for services 11001010 and 11001008.
• Could you create a $30 shared service credit for account XXXXX due to an SLA breach, covering plan instance YYYY and services 11001010 and 11001008?
• Could you create a $30 proportional service credit for account XXXXX due to the SLA breach on plan instance YYYY services 11001010 and 11001008?
• Please create a proportional credit of $30 to account XXXXX for the SLA breach impacting plan instance YYYY and the mentioned services.
• Kindly create a $30 proportional service credit for account XXXXX related to the SLA violation on plan instance YYYY.
• Can you create a proportional service credit of $30 for account XXXXX due to the SLA breach affecting services 11001010 and 11001008.

31. After Calculating the Service Credit I want to be able to 'add' $NN or override the amount

1. Add

• Please add $13 to the calculated amount.
• Kindly include an additional $13 to the calculated total.
• Can you add $13 for the calculated amount ?
• Please adjust the total by adding $13 to the calculated value.
• I would like to add $13 on top of the calculated service credit amount.

2. Override

• Please override the calculated amount and set it to $10.
• Kindly override the calculated value with the amount of $10.
• Can you override the total to $10 instead of the calculated amount?
• Please disregard the calculated amount and apply $10 instead.
• I would like to override the calculated value with $10.