Glossary
| Term | Definition |
|---|---|
| ABC | Aria Billing Cloud |
| ACCP | Aria Customer Care Portal |
| AT3PA | Action a Task in 3rd Party Application |
| ATABC | Action a Task in Aria Billing Cloud |
| AWS | Amazon Web Services |
| Billie 3PSSP CUI | Billie 3rd Party Self-Service Portal Conversational UI |
| Billie ACCP CUI | Billie Aria Customer Care Portal Conversational UI |
| CCP | Customer Care Portal |
| CUI | Conversational UI |
| CSR | Customer Service Representative |
| KPI | Key Performance Indicator |
| MFA | Multi-Factor Authentication |
| R2Q | Respond to Question |