Contracts

A contract is an optional overlay on a plan assignment. You can apply a contract to a Master Plan Instance or to a Supplemental Plan. By default, Plans are assigned to an account in perpetuity unless a change in account status or Plan assignment removes the Plan from the account.

Contracts are an optional overlay applied on top of a plan assignment to control how long a plan stays on an account and what happens when that period ends. By default, Aria assigns plans to an account in perpetuity; a contract adds defined parameters around that plan. By creating a contract, you can specify a duration for which a plan should be assigned to an account and what action occurs after the contract has expired. For example, you can offer your customers a plan at a special discounted rate for one year via a contract, then continue service without a contract with standard rates after the contract expires. 

• Instance-Level Contract Parameters—the configuration settings that define contract behavior: what happens at contract end, how billing is calculated and charged during the contract term, and when expiry notifications go out to the customer. These are the fields an agent needs to inspect or set when building or interpreting a contract object.
• Contract Use Cases—the business scenarios contracts are built to support: trial subscriptions, cancellation fees, and automatic subscription to a different plan once the original contract expires. Useful as a reference for matching a user's stated goal ("lock in this rate for a year," "charge a fee if they cancel early") to the correct contract configuration.
• Create a Contract—the procedure for creating a new contract or modifying an existing one. This is the primary write-path a tool would call when a user asks to add contract terms to a plan or change existing terms.
• Cancel a Contract—the procedure for canceling or closing a contract. Distinct from letting a contract run to its natural expiration; this is an explicit early-termination action.
• View Contract Details—the read-path for retrieving contract data: plan type, contract ID, associated plans, start and end dates, and other metadata. This is the lookup a tool would use before deciding whether to create, modify, or cancel.