Cancel a Contract

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Overview

This article provides the steps necessary to cancel or close a contract in Aria.

Canceling a Contract

Getting Here: Click Accounts > search for an account > Plans > Contracts tab

Select a contract from the list of existing contracts. The Contract Details screen displays with information about the contract and options to modify or cancel/terminate the contract.
Select Cancel/Terminate Contract.
In the Contract Closing Option field, choose either Cancelled or Terminated.
Enter any additional details in the CSR Comments field, if applicable.
Click Save.

The contract is canceled.