A write-off is an uncollectible debt from your accounts receivable that is performed upon the realization that payment likely will not be received on an account for tendered goods or services.
For instance, if a customer fails to make a payment on an invoice and you believe that the payment will not be received, you can create a write-off which reduces the previously recorded amount of the asset. Write-offs are often performed in conjunction with or after dunning as part of the collections process, and only the full unpaid balance may be written off.
Creating a Write-Off
Getting Here: Click Accounts > search for an account > select an account > Payments & Credits > Write-Offs/Dispute Holds > Create a New Write-off.