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Aria Knowledge Central

Write-offs

Write-Offs

(Click here to access more information on Write-Offs.)

Navigate to Transactions > Write-Offs from the side navigation menu. This page displays a list of write-offs and disputes for the account. You can switch between Write-offs and Disputes by selecting the appropriate subtab at the top of the screen.

To create a write-off, select the Create a New Write-off button at the top right of the table. This will open a new write-off drawer. 

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Select the invoice you want to create a write-off for by clicking the invoice number from the Invoice column. This will open a drawer prompting you to enter the information for your write-off.

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Once you have entered your write-off information, click the Create Write-Off button at the bottom of the drawer.

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A pop-out will appear, allowing you to review and confirm the entered write-off information is correct. Once reviewed, select Create Write-Off

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Your new Write-off has been created and will now populate in the write-off screen.


Disputes 

Navigate to Transactions > Write-Offs and select the Disputes subtab at the top of the screen.

To create a write-off, select the Create a Dispute Hold button at the top right of the table. 

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This will open a new drawer allowing you to search through the available invoices to start a dispute on. 

Select the Invoice Number of the invoice from the Invoice column. This will open a drawer prompting you to enter the information for your dispute.

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Once you have entered your dispute information, click the Create Dispute Hold button at the bottom of the drawer.

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A pop-out will appear, allowing you to review and confirm the entered dispute information is correct. Once reviewed, select Create Dispute Hold.

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Your new Dispute has been created and will now populate in the disputes subtab on the Write Offs screen.

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