You can create a Dispute Hold to manage customer disputes systematically, maintaining financial accuracy and enhancing customer satisfaction by addressing issues promptly and professionally. Dispute Holds serve as temporary write-offs booked against an account with the same effect on a customer's account balance as a standard write-off. You can specify a date for Aria to permanently write off disputed charges.
Currently, only the full unpaid balance may be written off via the Aria Billing Cloud UI. You can create a partial write-off/dispute via the API create_writeoff_or_dispute_m or in the Aria Customer Care Portal via [select an account] > Transactions > Write-Offs > Create New Write-Off > [select an invoice].

Note: The Aria Customer Care Portal offers an updated, more refined process for creating a Dispute Hold.