You can create a Dispute Hold to manage customer disputes systematically, maintaining financial accuracy and enhancing customer satisfaction by addressing issues promptly and professionally. Dispute Holds serve as temporary write-offs booked against an account with the same effect on a customer's account balance as a standard write-off. You can specify a date for Aria to permanently write off disputed charges.

Note: The Aria Customer Care Portal offers an updated, more refined process for creating a Dispute Hold.