This topic describes how to override the pre-configured time duration in days of a Dispute Hold in the system. The "Dispute Hold Expiration Days" parameter initially sets the default Dispute Hold duration to an allowable range between 2-180 days. The "Dispute Hold Expiration Override" parameter allows you to extend that duration by a maximum number of days or to a specific calendar date before the dispute goes into the action phase of the Dispute Hold process. Both settings are instance-wide configuration parameters, meaning that they are applied globally to all Dispute Holds in your client instance of the Aria system.
This "Dispute Hold Expiration Override" parameter allows you to set a range between 2-540 days. When creating an override, the expiration date will be between the date of the creation of the Dispute Hold, plus two days and the addition to the number of days set with this parameter. Therefore, it is recommended to set a number of days that is equal to or greater than number of days that are set by the "Dispute Hold Expiration Days" parameter. Any other values will be treated as "Not Set" by the system. This capability in the system also allows you to ascribe specific Dispute Hold expiration time periods on an individual unpaid invoice basis in the user interface, as long as they are equal to or less than the maximum number of days set.
Note: This Dispute Hold default expiration override capability must be purchased before it can be authorized for use. Contact your Customer Success Manager or Aria Implementation Specialist for further details..
Before this dispute hold override option capability will appear in the Aria Billing Cloud user interface, it must be enabled using configuration settings in Configuration > Client Settings > Miscellaneous Settings. This topic describes how to enable the override option and perform the override in the user interface when creating a new Dispute Hold.