Credit Card Authorization Reversal

Last updated
Save as PDF

Overview

You can reverse credit card pre-authorization amounts for the following payment gateways:

Chase Paymentech
CyberSource
PayPal Payflow Pro
Vantiv (Litle)

A pre-authorization amount is a temporary hold of an amount on a credit card, without debiting the funds. If the amount has been debited, refer to Refunds to refund the transaction.

Performing the Authorization Reversal

Getting Here: Click Accounts > Search for an Account > Payments & Credits > Current Authorization Reversals tab

Click Create a New Auth Reversal. All pending authorizations that can be reversed display.
Click the Authorization ID for the authorization you want to reverse. The following screen displays:

Select a Reason from the drop-down. The following options are available:

Account charged in error
Goods/Services not delivered
Customer dissatisfaction
Cancellation of pre-paid service
Good will
Overpayment/Duplicate payment
Wrong/Undesired payment source charged
Other

Add your comments into the CSR Comments field (Optional).
Click Generate Auth Reversal.

Note: Reversals against pending authorizations may not be reflected in the account holder's balance for several days, depending on the individual rules and processes of the payment processor and issuing bank/practice.