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Aria Knowledge Central

Credit Card Authorization Reversal


You can reverse credit card pre-authorization amounts for the following payment gateways:

  • Chase Paymentech
  • CyberSource
  • PayPal Payflow Pro
  • Vantiv (Litle)

A pre-authorization amount is a temporary hold of an amount on a credit card, without debiting the funds. If the amount has been debited, refer to Refunds to refund the transaction.  

Performing the Authorization Reversal

Getting Here: Click Accounts > Search for an Account > Payments & Credits > Current Authorization Reversals tab

  1. Click Create a New Auth Reversal. All pending authorizations that can be reversed display.
  2. Click the Authorization ID for the authorization you want to reverse. The following screen displays:
  1. Select a Reason from the drop-down. The following options are available:
  • Account charged in error
  • Goods/Services not delivered
  • Customer dissatisfaction
  • Cancellation of pre-paid service
  • Good will
  • Overpayment/Duplicate payment
  • Wrong/Undesired payment source charged
  • Other
  1. Add your comments into the CSR Comments field (Optional). 
  2. Click Generate Auth Reversal.

NoteReversals against pending authorizations may not be reflected in the account holder's balance for several days, depending on the individual rules and processes of the payment processor and issuing bank/practice.

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