Credit Card Authorization Reversal

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Overview

You can reverse credit card pre-authorization amounts ($0/$1) for the following Aria legacy payment gateways (this does not take into account Smart Payments):

Adyen
Authorize.net
BrainTree
Chase Paymentech
CyberSource
First Data Payeezy
Paymetric
PayPal Payflow Pro
Stripe
Vantiv (now Worldpay)
Worldline (formerly Ingenico)

A pre-authorization amount is a temporary hold of an amount on a credit card, without debiting the funds. If the amount has been debited, refer to Refunds to refund the transaction.

Performing the Authorization Reversal

Getting Here: Click Accounts > Search for an Account > Payments & Credits > Current Authorization Reversals tab

Click Create a New Auth Reversal. All pending authorizations that can be reversed display.
Click the Authorization ID for the authorization you want to reverse. The following screen displays:

Select a Reason from the drop-down. The following options are available:
- Account charged in error
- Goods/Services not delivered
- Customer dissatisfaction
- Cancellation of pre-paid service
- Good will
- Overpayment/Duplicate payment
- Wrong/Undesired payment source charged
- Other

Add your comments into the CSR Comments field (Optional).
Click Generate Auth Reversal.

Note: Reversals against pending authorizations may not be reflected in the account holder's balance for several days, depending on the individual rules and processes of the payment processor and issuing bank/practice.