You can create Plan exclusions for Supplemental Plans to prevent customers from subscribing to more than one Supplemental Plan in the same Plan group at the same time. In Aria, you cannot assign a customer a new Supplemental Plan that is in the same Plan group as the customer’s current Supplemental Plan without first canceling the customer’s current Supplemental Plan. However, you can assign a Supplemental Plan that is in a different Plan group from the customer’s current Supplemental Plan.
Plan Exclusions
Overview
- Example
-
You have a customer who is subscribed to the 500 Monthly Minutes master Plan that is associated with the Supplemental Plans listed below. Then you create the following Supplemental Plan groups:
Supplemental Plan group 1 containing:
- Supplemental Plan A: 500 Texts a Month
- Supplemental Plan B: 1000 Texts a Month
- Supplemental Plan C: Unlimited Texting
Supplemental Plan group 2 containing:
- Supplemental Plan D: 2 GB Data a Month
- Supplemental Plan E: 10 GB Data a Month
- Supplemental Plan F: Unlimited Data
A customer who is subscribed to Plan A can also subscribe to Plan D, E, or F. However, that customer cannot subscribe to Plan B or C without canceling Plan A first.
Note: All of the Supplemental Plans in the same Plan group must be associated with the same Master Plan or you will not be able to assign any of the Plans in the group to a customer.