Email Template Classes

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Overview

This article contains a list of email template classes and what they do, if enabled. You can create an email template to send email messages to your customers. These email templates are grouped into the below classes to categorize them by function. You will be asked to select one of the below classes when creating a new email template.

Note: Aria Support must create and configure these three email template classes, which are not available via the Aria UI. This is typically part of your Aria implementation process, though you can engage Support at any time to create alternate versions or modify existing versions:

Statement—the template class used to create statements to send to customers. Learn more about Statement Templates (Aria Academy login required).
Credit Memo—the template class used to create credit memos to send to customers.
Rebill—the template class used to create rebill documents to send to customers.

Email Template Classes

The following Email template classes are included in your Aria instance:

Class Name	Description
Account Activation	Notify account holder that their new account requires confirmation to activate.
Account Termination	Notify account holder when their account has been terminated.
Account Welcome	Notify account holder that their account has been successfully created.
Contract End: Continue existing service without contract	Notify account holders of an impending expiry of an existing service plan contract, when service will continue without a contract.
Contract End: Renew Automatically	Notify account holders of an impending expiry of an existing service plan contract, when the contract will be automatically renewed.
Contract End: Rollover Automatically	Notify account holders of an impending expiry of an existing service plan contract, when the contract will rollover to a different Plan and/or a Rate Schedule.
Contract End: Terminate Service and Billing (Proration)	Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated and the final invoice is prorated.
Contract End: Terminate service and Billing	Notify account holders of an impending expiry of an existing service plan contract, when service and billing will be terminated.
Contract Expiry—Rollover automatically	Advance notifications to notify account holders of an impending expiry of an existing service plan contract, and which plans and/or rate schedule to rollover after the contract expires.
Contract Expiry—Terminate Service and Billing (Proration)	Advance notifications to notify account holders of an impending expiry of an existing service plan contract, when the service will be terminated and the billing will be prorated.
Contract Expiry—Continue existing service without contract	Advance notifications to notify account holders of an impending expiry of an existing service plan contract, when service will continue without a contract.
Contract Expiry—Terminate service and billing	Advance notifications to notify account holders of an impending expiry of an existing service plan contract, when the service and billing will be terminated.
Contract Expiry/Renewal	Notify account holders of an impending expiry of an existing service plan contract.
Contract Renewal—Renew automatically	Advance notifications to notify account holders of an impending expiry of an existing service plan contract, when the contract will be renewed automatically.
Credit Card Expiry	Notify account holder that their primary credit card on file has an expiry date in the near future.
Credit Card Update Required	Notify the account holder that their account number has changed and no longer matches the credit card on file.
Daily Unit Usage Threshold Over	Notice that one of the thresholds for account-holder notification of unbilled daily unit usage has been crossed OVER.
Daily Unit Usage Threshold Under	Notice that threshold for account-holder notification of unbilled daily usage by unit has been crossed UNDER.
Dunning	Messages sent as part of the dunning process for accounts in a past-due state.
Electronic Collection Attempt	Notify account holder of the status of an attempt to collect funds against an electronic form of payment.
Installment Due Reminder	Advance notifications to notify account holders of upcoming installment due.
Installment Paid in Full	Notify account holders that the installment has been paid in full.
Notify account holders that the installment has been paid in full.	Notice that one of the thresholds for account-holder notification of unbilled month-to-date unit usage has been crossed OVER.
MTD Unit Usage Threshold Under	Notice that threshold for account-holder notification of unbilled month-to-date usage by unit has been crossed UNDER.
MTD Usage Threshold Over	Notice that threshold for account-holder notification of unbilled month-to-date usage has been crossed OVER.
MTD Usage Threshold Under	Notice that threshold for account-holder notification of unbilled month-to-date usage has been crossed UNDER.
Master Plan Instance Deprovisioned	Notify account holder when the Master Plan Instance is Deprovisioned, i.e., Terminated or Cancelled or Suspended.
Non Electronic Payment	Notify account holder that non electronic payment was made.
PTD Unit Usage Threshold Over	Notice that threshold for account-holder notification of unbilled billing-period-to-date usage by unit has been crossed OVER.
PTD Unit Usage Threshold Under	Notice that threshold for account-holder notification of unbilled billing-period-to-date usage by unit has been crossed UNDER.
PTD Usage Threshold Over	Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has been crossed OVER.
PTD Usage Threshold Under	Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has been crossed UNDER.
Password Reminder/Reset	Notify account holder of a change to their password.
Payment Method Removal	Notify account holder when their default electronic payment of type Visa or MasterCard on account has been removed and immediately needs customer's attention.
Payment Plan Due Reminder	Advance notifications to notify account holders of upcoming payment plan due.
Payment Reminder 01-03	First notice to account holders with outstanding balances that a payment is due.
Payment Terms Reminder 01-03	First notice to account holders with outstanding balances that a payment is due. Only applicable for Payment Terms customers.
Service Plan Change	Notify account holder of a change to their master service plan.
Supplemental Service Plan Change	Notify account holder of a change to their supplemental service plan.
Unapplied Service Credit Usage Threshold Over	Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed OVER the account's current total available unapplied service credit amount.
Unapplied Service Credit Usage Threshold Under	Notice that threshold for account-holder notification of unbilled billing-period-to-date usage has crossed UNDER the account's current total available unapplied service credit amount.