Open Charges

Open Charges

Navigate to Transactions > Open Charges from the side navigation menu. This page displays a list of open (prorated) charges for the current account and the total charge amount. Learn more about open charges from here.

Click the Make Payment button to apply a payment from the dialog below:

The following selections appear:

• Payment Option — Select from one of the following:
  • Request Electronic Payment
  • Post External Payment
  • Apply Existing Payment
  • One-Time Payment
• Collect Against — If you're making a collection against the account (default), the following selections appear:
  • Payment Method — Select from an existing payment method for the account (e.g., Credit Card, ACH).
  • Apply Against — Choose a transaction to apply a payment against, or select FIFO (First In, First Out), FDFO (First Due, First Out), or Defer Until Later.
  • Amount — Select the current balance due or specify another amount (if selecting another amount, a field appears to enter the amount value).
    
    If you're making a collection against the billing group, the following selections appear:
     
  • BIlling Group — Select the account billing group.
  • Payment Method — Select from an existing payment method for the account (e.g., Credit Card, ACH).
  • Apply Against — Choose a transaction to apply a payment against, or select FIFO (First In, First Out), FDFO (First Due, First Out), or Defer Until Later.
  • Amount — Select the current balance due or specify another amount (if selecting another amount, a field appears to enter the amount value).
• Enter any Comments at the text box and click Apply Payment.
• Press Submit Payment at the confirmation dialog to complete payment.