Credits

Credit Memos

From the Credit Memos sub-tab, select the New Credit Memo button.

A pop-out drawer will open where you can enter details about your new credit memo. Fill in the required fields, indicated by a red asterisk, and press Create Credit Memo.

A ‘calculation’ feature allows you to calculate amounts for price change or cancellation credit memos based on a given date range.

Enter the information you wish to create for the credit memo and press Calculate Credit. If a calculated value is invalid, for example a negative value for the date range selected, a message displays informing you that a credit memo cannot be created for your selected entry.

Additionally, you can apply credit to already created credit memos. To apply credit, expand your selected existing credit memo from the Credit Memos sub-tab and select the ⋯ row actions. Choose the Apply Credit option.

Cash Credits

Open the Cash Credits sub-tab and click the New Cash Credit button to create a new credit. A pop-out drawer will open where you can enter details about your new credit. Enter the required information and press Create Credit.

The following selections appear:

• Reason Code — Select from one of the following reasons for creating the credit:
  • Goodwill
  • New Service Plan Pro-Ration
  • Prepay Credit Reconciliation
  • Balance Forward Conversion
  • Prompt Payment Discount
  • Coupon Application
• Add a Qualifier — Click the link to display the Qualifier Name and corresponding Value field to add a qualifier to your cash credit. Click the plus icon to add an additional qualifier.
• Apply Against — Select one of the following:
  • Charges per standard FIFO (First In, First Out) Method (default)
  • Invoices and other account-level charge
• Credit Amount - Enter the credit amount at this field.

Press the Create Credit button. A confirmation pop-up will display for you to review the credit. If everything looks satisfactory, press Create Credit.

The just-created Cash Credit appears onscreen.

Service Credits 

From the Service Credits sub-tab, select the Create New Service Credit button.

This opens the Create New Service Credit drawer which allows you to configure recurring credits and define granular application scopes (e.g. specific service types). 

A Service Outage Credit Calculator can be accessed directly from the New Service Credit drawer by selecting the calculator button next the the Credit Amount. This calculator automatically calculates the appropriate prorated credit amount based on the precise duration of an outage and the customer's recurring fees.

Once you have entered the information for your new service credit, select the Next button at the bottom of the drawer. A pop-up confirming the details of your service credit. Select Create Credit to save.