Skip to main content
- Registration of complaints including information such as:
- Identification of the subscription the complaint is related to
- Information on why the complaint has been raised
- Information on the date the complaint is for
- Complaints apply to ….
- Digital products
- Print products
- Print and Digital products
- Checking complaint eligibility
- Was the end-customer’s subscription active on the date of the complaint
- Was the end-customer’s product published on the date of the complaint
- Was the end-customer’s product configured to deliver the paper on the date of the complaint
- Automatic compensation of the end-customer
- Automatically compensate the customer for the missing deliveries
- Information on complaints can be sent to distribution companies
- Depending on the reason for the complaint information can be sent to distribution partners
