This article provides the steps necessary to cancel or close a contract in Aria.
Canceling a Contract
Getting Here: Click Accounts > search for an account > Plans > Contracts tab
- Select a contract from the list of existing contracts.
The Contract Details screen displays.
- Select Cancel/Terminate Contract.
- In the Contract Closing Option field, choose either Cancelled or Terminated.
- Enter any additional details in the CSR Comments field, if applicable.
- Click Save.
The contract is canceled.