Cancel a Contract
Overview
This article provides the steps necessary to cancel or close a contract in Aria.
Note: View a full list of contract-related configuration parameters.
Canceling a Contract
Getting Here: Click Accounts > search for an account > Plans > Contracts tab
- Select a contract from the list of existing contracts. The Contract Details screen displays with information about the contract and options to modify or cancel/terminate the contract.
- Select Cancel/Terminate Contract.
- In the Contract Closing Option field, choose either Cancelled or Terminated.
- Enter any additional details in the CSR Comments field, if applicable.
- Click Save.
The contract is canceled.
Note: If the contract you cancel is a Terminate Service and Billing and Prorate Final Invoice (Type 7) contract for which Aria already issued the prorated final invoice, review the Action on Cancelling Contract Having Final Prorated Invoice client parameter. By default, Aria resets the bill anniversary date to the next standard billing period. If you set this parameter to 1, Aria instead issues a credit memo for the prorated invoice lines and generates a full-period invoice for the plan instances under the contract, preserving the original bill anniversary date. Aria cancels the contract even if it cannot complete the credit memo or billing date rollback, and reports these cases in the API response rather than blocking the cancellation.