A functional account group allows you to categorize your customers based on some common element such as geography, product, or channel.

Note: The Aria Customer Care Portal offers an updated, more refined Account Groups screen.
A functional account group allows you to categorize your customers based on some common element such as geography, product, or channel.
Note: The Aria Customer Care Portal offers an updated, more refined Account Groups screen.
Getting Here: Click Accounts > search for an account > Account Overview > Account Groups tab
The applicable Customer Support Representatives will have access to the customer's information based on the settings for their user roles.