Credits

Credit Memos

From the Credit Memos sub-tab, select the New Credit Memo button.

A pop-out drawer will open where you can enter details about your new credit memo. Fill in the required fields, indicated by a red asterisk, and press Create Credit Memo.

A ‘calculation’ feature on the New Credit Memo drawer allows you to calculate amounts for price change or cancellation credit memos based on a given date range.

If a calculated value is invalid, for example a negative value for the date range selected, a message displays informing you that a credit memo cannot be created for your selected entry.

Additionally, you can apply credit to already created credit memos. To apply credit, expand your selected existing credit memo from the Credit Memos sub-tab and select the ⋯ row actions. Choose the Apply Credit option.

Cash Credits

Open the Cash Credits sub-tab and click the New Cash Credit button to create a new credit. A pop-out drawer will open where you can enter details about your new credit. Enter the required information and press Create Credit.

The following selections appear:

• Reason Code — Select from one of the following reasons for creating the credit:
  • Goodwill
  • New Service Plan Pro-Ration
  • Prepay Credit Reconciliation
  • Balance Forward Conversion
  • Prompt Payment Discount
  • Coupon Application
• Add a Qualifier — Click the link to display the Qualifier Name and corresponding Value field to add a qualifier to your cash credit. Click the plus icon to add an additional qualifier.
• Apply Against — Select one of the following:
  • Charges per standard FIFO (First In, First Out) Method (default)
  • Invoices and other account-level charge
• Credit Amount - Enter the credit amount at this field.

Press the Create Credit button. A confirmation pop-up will display for you to review the credit. If everything looks satisfactory, press Create Credit.

The just-created Cash Credit appears onscreen.