AMPS 2.23.1 and 2.23.2 Release

Enhanced Family Sharing Events with Additional Information (WFAMPS-5036)

Additional sharing details have been introduced to the 724 events.

BEM-Enriched Aria Events are failing for 701 events with an exception (WFAMPS-5073)

An update had been completed to correctly handle BEM-enriched Aria event data by using a subscription's main Master Plan Instance (MPI) and member subscriptions, ensuring proper event processing. This addresses an issue where BEM-enriched Aria events with event code 7xx were failing due to an exception during processing. The failures occurred because the event payload contained plan instance data from multiple MPIs. 

Missing Resource for SolmAMPSProcessedFiles Data Structure (WFAMPS-5060)

During payment file processing, missing fields were identified resulting in an exception. To resolve the issue, data structures: SolmAMPSProcessedFiles and SolmManageProcessedFilelnfo have been re-deployed with the missing fields corrected.

Inaccurate Compensation Credits on Multi-Unit Subscriptions (WFAMPS-4880)

The systems now issues service credits corresponding to the total number of units on a subscription, ensuring your customers will see accurate compensation amounts that match the total units associated with their subscription. Previously, only one service credit was applied to subscriptions with multiple units. This update improves the accuracy of compensation processing, leading to consistent service credit allocation on all multi-unit subscriptions.

Exceptions in CampManageCampaign Event Creation (WFAMPS-5043)

Missing mandatory fields in the CampManageCampaign process caused a mapping issue exceptions. New configuration has bee added to ignore these fields when they are not available, preventing error generation. As a result, campaign-related events will now be created without exceptions.

Duplicate Events for Subscription Cancellation (WFAMPS-4890)

The issue of differing payloads being perceived as duplicate events has been resolved to include consistent and accurate data without discrepancies. This update also refines event audit trails, ensuring consistent data accuracy across cancellation events. Previously, when the "Subscription Cancelled" event was sent more than once with differing payloads, the events were thought to be duplicates when they were in fact two distinct events, one scheduled and one executed.

VAT Calculation is incorrect on Invoices with Service Credits (WFAMPS-4888)

VAT is now accurately calculated and applied to invoices involving service credits. Previously, the VAT was miscalculated on invoices when service credits (e.g., reklamation/AP-269) were applied. This update ensures invoice accuracy, reducing discrepancies and improving financial reporting reliability.

Incorrect Rate Schedule Validation for SubsVerifyCampaignEligibility (WFAMPS-4879)

An error has been resolved in SubsVerifyCampaignEligibility where the rate schedule was not correctly applied and instead the first rate schedule ID was selected. The service now matches the rate schedule with the ariaRateScheduleNo or ariaRateScheduleID provided in the call, ensuring only eligible campaigns are processed. This guarantees eligibility checks now properly align with the provided rate schedule parameters.

AcctManageBillingGroup Error for Payment Method Updates (WFAMPS-4967)

(WFAMPS-4377) introduced a change to allow the dunning process ID to be NULL. Currently there is system restriction when moving from valid dunning process ID to NULL or vice-versa. As part of this change, the API was updated to consider dunning process ID as mandatory input which caused issues with backward compatibility. A remedy to the issue of backwards compatibility has now been implemented as follows:

• If “dunning process ID” is provided in the MODIFY call, then the same value will be updated irrespective of current value.

• If “dunning process ID” is NOT provided or NULL in the MODIFY call, and

  • If current “dunning process ID” is NULL, then MODIFY call complete with no issues.

  • If current “dunning process ID” is NOT NULL, then MODIFY call complete with no issues if the value exists in TitleDunningSelection configuration for the PayOptionID and PayOptionVariant (provided in the call).

  • If current “dunning process ID” is NOT NULL, then MODIFY call with throw error if the value does not exist in TitleDunningSelection configuration for the PayOptionID and PayOptionVariant (provided in the call).

There is no change to the ADD functionality.

Internal Refund should not be send through the PBSOS file (WFAMPS-4737)

To prevent the system from sending INTERNAL refunds through the PBSOS file, which is it's current process, the fetch criteria in the BEMProcessRefundPBSOS flow under Berlingske has been updated with a new fetch criterion. This ensures that refunds with the process type set to "INTERNAL" are not included in the PBSOS file.

Schema update of compRetrieveComplaintResponse (WFAMPS-4892)

Updates have been introduced to the compRetrieveComplaints API to enhance its response with additional information. Previously, the API did not provide 'compensation amount' or 'complaint update' dates. To address this, the compRetrieveComplaintResponse schema has been updated, and the corresponding API functionality has been enhanced as follows:

1. New Fields Added to compRetrieveComplaintInfo:

   • complaintCompensationAmount: A numeric field to display the compensation amount associated with a complaint.

   • complaintUpdateDate: A new field to capture and return the date when the complaint was last updated.

2. Updates to compRetrieveComplaints API:

   • The subflow CompRetrieveComplaintSearchCriteria has been updated to include complaint_compensation_amount as a new column in the output query.

   • Adjustments have been made to ensure that:

     • Comp Complaint Date is returned in the format dd-mm-yyyy.

     • Comp Compensation Amount is formatted with two decimal places as xxx,xx.

Enabled the switching of term-based campaign from one plan to another (WFAMPS-5069)

A fix has been enabled to allow seamless switching between plans for term-based campaigns in the SubManageSubscription process. Previously, when adding a new subscription with a term-based campaign, the system used the update_acct_plan_multi_m API call with plan_directive=3. While this successfully updated the rate schedule, it did not handle changes to the plan, limiting flexibility in managing term-based campaigns.

With this update, the following changes are implemented to ensure accurate handling of plan updates:

• If the plan ID provided in the new offer action differs from the previous plan, the system sets plan_directive=2 during the creation of the current offer action.

• If the plan ID provided in the new offer action matches the previous plan, the system continues to use plan_directive=3, maintaining the current functionality.

These changes ensure that term-based campaigns can now accommodate both plan and rate schedule updates correctly. This update directly impacts the SubsManageSubscription flow by refining how term-based campaigns handle plan updates.

Trigger Events were failing due to unmapped/unknown values (WFAMPS-5079, WFAMPS-4875)

Some AMPS trigger events were failing due to a mapping issue in the respective flows which caused exceptions due to missing mandatory fields. These fields are now configured to be ignored when they are not available, preventing error generation. As a result, these events will be created without exceptions.

AMPS Events are failing to generate for Subscription Events (WFAMPS-5177)

AMPS trigger events were failing due to an incorrect mapping of AccountID in the respective flow which was causing exception. This field is now configured to ignore when not available, preventing error generation. As a result, these events will be created without exceptions.

Resolved Translation Issues in Term-Based Campaigns (WFAMPS-4733) 

A fix has been implemented to address a translation issue in the campManageOfferDetail_Translations flow for term-based campaigns. Previously, description translations were sent for conversion from 'Campaign' to 'Solution' but were incorrectly assigned to the output variable solmSolutionNameTranslationEntry. Similarly, name translations were sent for conversion but were incorrectly assigned to solmSolutionDescTranslationEntry. This mismatch caused the translations for name and description to switch, resulting in incorrect outputs.

Customers will now experience accurate translations for term-based campaigns, with campaign descriptions and names correctly mapped to their corresponding translation entries.

Accurate Queue Status Update for Offer-Actions on Cancellation (WFAMPS-4744)

A fix has been made to ensure the proper handling of offer-action queue statuses during cancellations. Previously, when an immediate cancellation occurred, the offer-action queue status was inaccurately set to "FAILED" instead of "DELETED." This discrepancy has now been resolved to ensure consistent and correct status updates across all queues.

When get_acct_plan_queued_changes_m returns a queued_action_status_cd value of 0, the corresponding offer-action is now marked as "DELETED". The affected flow has been updated to ensure that all offer-action queues reflect the correct status as "DELETED" in AMPS, aligning with the intended behavior.

Preventing Calls to DIMAPS for Removed Complaints (WFAMPS-4913)

A solution has been implemented to update the complaint management workflow, ensuring that no calls are sent to DIMAPS when a complaint's status is marked as "REMOVE." Previously, complaints transitioned from "CLOSED" to "CANCELLED" triggered calls to DIMAPS. The workflow CompManageComplaint_SendComplaintToDistribution has been modified to handle cases where a complaint's status is set to "REMOVE." Now, when this status change occurs, the system recognizes the transition and prevents any unnecessary calls to DIMAPS.

Ensuring Accurate Rate Schedule Matching for Campaign Eligibility (WFAMPS-4879)

A update has been added that resolves the issue in the SubsVerifyCampaignEligibility service where the service did not properly match the rate schedule ID or rate schedule number provided in the API call. Previously, the service picked the first rate schedule returned by the get_acct_plans_all_m API without verifying it against the provided rate schedule parameters. The SubsVerifyCampaignEligibility service has been updated to:

• Validate the rate schedule against the ariaRateScheduleNo or ariaRateScheduleID provided in the API call.

• Ensure that the eligibility checks only consider campaigns matching the specified rate schedule parameters.

Inclusion of Service Credits in Invoice XML for Accurate Processing (WFAMPS-5116)

An update has addressed an issue where service credits were not being correctly included in the invoice XML file, causing errors during processing. Specifically, the fields UnitPriceExclVAT and UnitPriceInclVAT were either missing or incorrectly populated, leading to discrepancies and preventing invoices from being processed correctly. This fix ensures:

• Service credits are accurately included in the invoice XML file.

• Both UnitPriceExclVAT and UnitPriceInclVAT fields are properly populated with the correct values.

• Enhanced validation checks to prevent similar issues in future invoice generation.

Invoices on incorrect price point after cancellation request (WFAMPS-5143)

Previously, a customer’s rate schedule would change incorrectly when on a term-based campaign product (outside the campaign period) resulting in a future cancellation request being created. When a future cancellation request is initiated, the system should immediately update the rate schedule to the rollover plan if the customer is in the term-based campaign/rollover period, ensuring that new invoices reflect the change. However, in this case, the condition checking whether the customer was in the term-based campaign/rollover period was not functioning correctly. This issue has been resolved and upon future cancellation request initiation the rate schedule is updated to the correct rollover plan.

Unable to distinguish between split addresses (WFAMPS-4617)

When a distribution change request is received for multiple MPIs on the same account and the MPIs have different or multiple active delivery addresses the following actions will occur:

• If the <DistAddrChangeEvent> parameter is COMBINE - one event per MPI is generated, consolidating the address changes. Before fix, multiple events were created and also event data had duplicate address details.
• If the <DistAddrChangeEvent> parameter is SINGLE - one event per MPI and per address change is generated. No change to this functionality.

Balance transfer error: The array contains duplicate entries (WFAMPS-5082)

A correction has been made to ensure the correct invoice number is utilized during the balance transfer service. Previously, the balance transfer service was able to have arrays that contained duplicate entries. The PaymManagePayment_MovePayment process has now been modified to correctly use the invoice number from the current payment application item (i.e., getPaymentApplicationDtlsRSItem.invoice_no) when calling the subflow DocmBuildInvoiceLines.

BEM 035 Complaints cancel/close JSA-1041 (Prod, UAT) (WFAMPS-4903)

An enhancement has been implemented to ensure that if the complaints status is open, the user will also see the option of close. Once the open complaints is closed, the user will see the option of open and cancel.

When the complaint status is moved from open to close or close to open, the details are sent to the Dimaps.

A change in AMPS has occurred as well; if a complaint status is moved from closed to cancelled then no call will be sent to DIMAPS. The workflow CompManageComplaint_SendComplaintToDistribution must be updated to handle this. Once the status is changed from close to cancel the complaint status is only updated in the AMPS tables and no calls are made to Dimaps.

BEM_062 - Complaints not working as expected (Prod, UAT) (WFAMPS-4849)

The notification message has changed on the CIM side when the 'ineligibility status code' reaches 6 in the response of the API call CompCheckComplaintEligibility.

ACM Request manager design (Prod) (WFAMPS-4811)

The data retention period has been extended to 14 days.

BEM -069  CIM: Not possible to cancel a subscription with a specific date - system suggests 4 date later (UAT) (WFAMPS-4927)

Specific date cancellation CIM now shows the change date (on the Cancel Subscription dialog) as per dateEarliestCancellation of the subsRetrieveSubscription API call and with that date the 'sp. date' execution will now work.

BEM-093 CIM: Restrict characters in Address name fields (UAT) (WFAMPS-5008)

CIM now allows certain characters in address name fields (also called Contact name field) and restricts all other characters. The change is applicable on the address name field label for creation as well as change of address.

The allowed characters are as follows:

A-Z a-z æ ø å Æ Ø Å . - , & / : ' + Ää Áá Ââ Ãã Ëë Èè Éé Öö Óó Ññ Üü Úú ( ) _ ÿ ß.

Default sorting on delivery adresses (UAT) (WFAMPS-5063)

The 'Delivery Addresses' screen in CIM hax been changed to descending format. For consistency, this change has been made on the 'Address' screen as well as for areas such as 'Temporary Address'.

BEM-046 CIM - Only select one check Box on Add Complaint Page (UAT) (WFAMPS-4949)

Only one check box can be selected on the 'Add Complaint' page; either 'Add Service Credit', 'Add Subscription Value Credit', or 'Add Retail Value Credit' can be selected at a time.

Stampen SSP Retention Flow (Prod) (WFAMPS-4923)

Email flows have been updated to ensure delivery to Customer Services. Previously, there was an error upon sending when the user provided an email and phone number as well as issues receiving slack messages. These issues have been resolved.

CIM/ACM | Stampen OMO WFAMPS-4891 | (AP-323) Store title domain in subscription info-field (Prod) (WFAMPS-4891)

When using the API orderManageOrder to create subscriptions/orders you can now store a value in the client defined fields <subscriptioninfo1-5> and <subjectinfo1-3>. Now when calling the orderManageOrder API there is a provision under which you can provide and store values in the <SubsInfoObject>.

SBF Stampen: Add indexes on the table against search order filters (WFAMPS-4796)

In the Stampen order management module, there are multiple filters determining what data is displayed. New additional indexes have been added to the existing columns including:

• <CreatedAt>: There are two fields on the front end, fromDate and toDate
• <ariaAccountNo>: The account number
• <ariaMPINo>: The subscription number

JSA-770 | Stampen - (AP-145) My pages: Lock complaint function until district is "Done" (dev Ops 4828) (Prod) (WFAMPS-4623)

Changes have been implemented on the 'My pages' within the Self Service portal. The changes are as follows:

• A customer cannot make a complaint before the deviation period is over. During the time of the deviation, the complaint for “Utebliven tidning” should be locked.
• This change is only applicable to the “Utebliven tidning” complaint code, the other complaint codes are still selectable during deviation.

Stampen AP-331 REL 3.0: Change copy on error message on SSP (AP-4912) (WFAMPS-4914)

Error messages text has updated for the error that appears during network connectivity problems or when the page can not be reached.

Updated error message text reads: “Just nu finns det ett problem med att ansluta till tjänsten. Kontrollera din nätverksanslutning. Om det fortfarande inte fungerar, kontakta kundservice eller försök igen senare.”

 SSP: Product image for Melleruds Nyheter AP-343 (UAT) (WFAMPS-5304)

Updates have been made to the product images on the 'My Pages' subscription views for 'Melleruds nyheters' products.

CIM/SSP (AP-304): Wrong cancellation date displayed to customers in retention flow (UAT) (WFAMPS-)

The correct date is now displayed on the cancellation flow when the user accepts the anniversary change method on the retention flow.

AP-358 CR SSP RF: Change EiC-images for titles BN and HN (Prod) (WFAMPS-5077)

Updates have been made to the 'editor in chief' images for the titles 'Bohusläningen' and 'Hallands Nyheter' for SSP.

AP-357 CR SSP RF: Retention flow for Melleruds Nyheter (Prod) (WFAMPS-)

A new retention flow has been set up online for new title 'Melleruds Nyheter'. This flow is identical with the existing retention flow however changes were made for the 'editor in chief' as advised from the Figma designs.

JFM: CR: To align checkout flows on Paywall and Normal purchase checkout (ARIAS-920) (UAT) (WFAMPS-4953)

The check out flows on paywall and normal purchase check outs have been aligned. This change was made to improve the conversion rate. Details of the changes to the designs and flows can be found in  ARIAS-920.

JFM CR: Scroll function on Mobile view and management of product display (ARIAS-901) (UAT) (WFAMPS-4969)

A new scroll function has been added on the mobile view to facilitate a vertical display of products. Additional changes to this vertical scroll function will be delivered in the next sprints.

CR JFM: PE: Campaigns and quarterly payments for regular subscriptions displayed in TM application (ARIAS-875) (UAT) (WFAMPS-4960)(WFAMPS-4791)

The following changes have been made to the 'campaigns' and 'quarterly payments' options for subscriptions:

• Select titles have been removed from the dropdown list.
• The application logo has been updated.
• Quarterly payments are now displayed in addition to the current offering of the following rates in TM, Maned (01), Ar(12), and Ar-rate (01-R).
• Users can now buy a campaign through the TM application.

CR JFM Estimate (CAS-230651-S1T7W9) (UAT) (TAMTB-37)

Changes have been made in the Estimate flow such as 'toggle placement' and 'update headline'.

JSA-1057 BEM- 093 CIM 2.23 release bug: when creating a complain subscription delays are not ordered correctly (Prod) (WFAMPS-5004)

Delays on the complaint creation page are now sorted by descending date of creation. Previously, on the complaint creation page the subscriptions delays were not ordered correctly.

BEM-099 - White screen when searching for an existing address in CIM (WFAMPS-5038)

An issue when searching any address containing 'Ø' such as 'Østerbrogade' or 'Øster' has been resolved to correct the resulting search display. Previously, when a search was made for an address containing 'Ø' a blank screen was returned.

SBF: JSA-1037 | BEM After receiving a complaint answer (marked with green), the status is changed to ‘SENT’ and update name is changed to ‘undefined undefined’. (WFAMPS-4894)

An issue upon complaint status change to 'Sent' has been resolved. Previously, when a complaint was answered and updated the complaint notes would incorrectly update the User ID with a NULL value, resulting in the complaint name being changed to 'Undefined'.

CIM Prod Hotfix: CIM Users are unable to complete comments on subscriptions (Prod) (WFAMPS-4970)

A fix has been implemented to resolve an issue where the user was not able to complete Account or Subscription comments. This fix allows users to successfully create Subscription and Account level comments.

SBF CIM/ACM: The search restriction on page load as one (Prod) (WFAMPS-4795)

Users are now required to create date filters with a restricted time from of one week by selecting the fromDate and toDate. Indexes have been added on the following fields to facilitate this change: <fromDate>, <toDate>, <AccountNo>, and <SubscriptionNo>.

SSP Retention flow changes (Prod) (WFAMPS-4926)

Due to the recent enhancement of the retention offer changes, the retention flow has been updated as follows:

• When you select ‘technical’ from Question 3 on the page, Question 4 will now automatically appear.
• Each bullet point now displays question 5 when selected.
• When the ‘Annat’ bullet point is selected, the free text field is now set to none (mandatory).
• When you go to page 4, you will now see the option to ‘Keep Your Subscription’. The screen will not refresh when this option is selected.

SSP Retention flow feedback (Prod) (WFAMPS-4948)

The email address: kundservicesupport@stampen.com has been updated. When the bullet for step four is selected the 'text field' now appears for any bullet point if 'Annat' is selected.

SSP Rention flow error is (Prod) (WFAMPS-4995)

The retention flow has been updated to ensure delivery of slack messages.

SSP Rententionflow : Email not updating in the email sent to CS (Prod) (WFAMPS-4971)

If you update your email in the retention flow, it will now be correctly updated on the feedback form sent to CS. 

SBF SSP: Wrong link for ST-Tidningen productbox on "Mitt konto" AP-321  (DEV) (WFAMPS-4876)

When logging on to “Mitt konto” for ST-Tidningen (previously STO) the correct links are now displayed for both available buttons.

CIM/ACM Payment Management - Account Search is not working in Make Payment (UAT) (WFAMPS-5171)

Account Search has been corrected in the 'Make Payment' page from Payment Management > select 'Make Payment' > search account in the payment allocation. The resulting search should populate correctly.

SBF: JFM SSPBugs in checkout flow on JFM related sites (UAT) (WFAMPS-4889)

The following issues within the JFM checkout flow have been corrected:

• Error messaging has been fixed.
• The error identified during the transfer from Paywall to Purchase flow has been fixed.

BUG Relating to JFM: PE: Campaigns and quarterly payments for regular subscriptions displayed in TM application (ARIAS-875) (UAT) (WFAMPS-4959)

Following errors have been identified and corrected:

• Users no longer get logged out when performing an address lookup for print products.
• ‘Vejen' has been removed from the title code for Prod and the 'Vejen-Billund’ title code has been added to UAT.

SBF CIM/ ACM | JFM Duplicated credit memos (UAT) (WFAMPS-4809)

Double clicking the Ok button when creating a Credit Memo will no longer result in duplicate Credit Memos. The double clicking has been prevented in the Actions > Cancel > Confirmation dialog box > double clicking of OK button.

JFM CIM UAT login page is not working (WFAMPS-5163)

The login page for the JFM CIM UAT URL has been fixed.