AMPS 2.23.1 Release

Enhanced Family Sharing Events with Additional Information (WFAMPS-5036)

This update introduces additional sharing details to the 724 events enrichment. This is BEM specific change.

BEM-Enriched Aria Events are failing for 701 events with an exception (WFAMPS-5073)

This fix addresses an issue where BEM-enriched Aria events with event code 7xx were failing due to an exception during processing. The failures occurred because the event payload contained multiple plan instance data. The update modifies the flow to correctly handle this data by using normal subscription’s MPI and member subscriptions, ensuring proper event processing.

Missing Resource for SolmAMPSProcessedFiles Data Structure (WFAMPS-5060)

An exception was identified due to the missing fields in payment files processing. To resolve the issue, data structures: SolmAMPSProcessedFiles and solmManageProcessedFilelnfo are re-deployed.

Inaccurate Compensation Credits on Multi-Unit Subscriptions (WFAMPS-4880)

This fix corrects an issue where only one service credit was applied to subscriptions with multiple units when a complaint was filed. Now, the system will issue service credits that correspond to the total number of units on the subscription, so customers will see accurate compensation amounts that match the total units associated with their subscription. This change improves the accuracy of compensation processing, leading to consistent service credit allocation on all multi-unit subscriptions.

Exceptions in CampManageCampaign Event Creation (WFAMPS-5043)

A mapping issue in the CampManageCampaign process was causing exceptions due to missing mandatory fields. These fields are now configured to ignore when not available, preventing error generation. As a result, campaign-related events will be created without exceptions.

Duplicate Events for Subscription Cancellation (WFAMPS-4890)

This fix resolves an issue where the "SUBSCRIPTION/0006 – Subscription Cancelled" event was sent twice with differing payloads, perceived as duplicate events. These are, in fact, two distinct events: scheduled and executed. This fix resolves the differing payload to include consistent and accurate data without discrepancies. This update refines event audit trails, ensuring consistent data accuracy across cancellation events.

VAT Calculation is incorrect on Invoices with Service Credits (WFAMPS-4888)

The VAT was miscalculated on invoices when service credits (e.g., reklamation/AP-269) were applied. This issue is resolved, VAT is now accurately calculated and applied to invoices involving service credits. This update ensures invoice accuracy, reducing discrepancies and improving financial reporting reliability.

Incorrect Rate Schedule Validation for SubsVerifyCampaignEligibility (WFAMPS-4879)

This fix corrects an error in SubsVerifyCampaignEligibility, where the rate schedule was not correctly applied, instead it was picking the first rate schedule ID. The service now matches the rate schedule with the ariaRateScheduleNo or ariaRateScheduleID provided in the call, ensuring only eligible campaigns are processed, so eligibility checks now properly align with the provided rate schedule parameters.

AcctManageBillingGroup Error for Payment Method Updates (WFAMPS-4967)

WFAMPS-4377 introduced a change to allow dunning process ID to be NULL. Currently there is system restriction when moving from valid dunning process ID to NULL or vice-versa, and hence the API was updated to consider dunning process ID as mandatory input. This caused issues with backward compatibility and solution is now updated as follows :

• If “dunning process ID” is provided in the MODIFY call, then the same value will be updated irrespective of current value.

• If “dunning process ID” is NOT provided or NULL in the MODIFY call, and

  • If current “dunning process ID” is NULL, then MODIFY call complete with no issues.

  • If current “dunning process ID” is NOT NULL, then MODIFY call complete with no issues if the value exists in TitleDunningSelection configuration for the PayOptionID and PayOptionVariant (provided in the call).

  • If current “dunning process ID” is NOT NULL, then MODIFY call with throw error if the value does not exist in TitleDunningSelection configuration for the PayOptionID and PayOptionVariant (provided in the call).

There is no change to ADD functionality.

Internal Refund should not be send through the PBSOS file (WFAMPS-4737)

The system is currently sending INTERNAL refunds through the PBSOS file, which needs to be prevented. To resolve this issue, the fetch criteria in the BEMProcessRefundPBSOS flow under the Berlingske updated with a new fetch criterion to ensure that refunds with the process type set to "INTERNAL" are not included in the PBSOS file.

Schema update of compRetrieveComplaintResponse (WFAMPS-4892)

This update introduces changes to the compRetrieveComplaints API to enhance its response with additional information. Previously, the API did not provide compensation amount or complaint update dates. To address this, the compRetrieveComplaintResponse schema has been updated, and corresponding API functionality has been enhanced.

1. New Fields Added to compRetrieveComplaintInfo:

   • complaintCompensationAmount: A numeric field to display the compensation amount associated with a complaint.

   • complaintUpdateDate: A new field to capture and return the date when the complaint was last updated.

2. Updates to compRetrieveComplaints API:

   • The subflow CompRetrieveComplaintSearchCriteria has been updated to include complaint_compensation_amount as a new column in the output query.

   • Adjustments have been made to ensure that:

     • Comp Complaint Date is returned in the format dd-mm-yyyy.

     • Comp Compensation Amount is formatted with two decimal places as xxx,xx.

Enabled the switching of term-based campaign from one plan to another (WFAMPS-5069)

This fix enables seamless switching between plans for term-based campaigns in the SubsManageSubscription process. Previously, when adding a new subscription with a term-based campaign, the system used the update_acct_plan_multi_m API call with plan_directive=3. While this successfully updated the rate schedule, it did not handle changes to the plan, limiting flexibility in managing term-based campaigns.

With this update, the following changes are implemented to ensure accurate handling of plan updates:

• If the plan ID provided in the new offer action differs from the previous plan, the system sets plan_directive=2 during the creation of the current offer action.

• If the plan ID provided in the new offer action matches the previous plan, the system continues to use plan_directive=3, maintaining the current functionality.

These changes ensure that term-based campaigns can now accommodate both plan and rate schedule updates correctly. This update directly impacts the SubsManageSubscription flow by refining how term-based campaigns handle plan updates.

Trigger Events were failing due to unmapped/unknown values (WFAMPS-5079)

Few AMPS trigger events were failing due to a mapping issue in the respective flows which was causing exceptions due to missing mandatory fields. These fields are now configured to ignore when not available, preventing error generation. As a result, these events will be created without exceptions.

Trigger Events were failing due to unmapped/unknown values (WFAMPS-4875)

AMPS trigger events were failing due to a mapping issue in the respective flows which was causing exceptions due to missing mandatory fields. These fields are now configured to ignore when not available, preventing error generation. As a result, these events will be created without exceptions.

AMPS Events are failing to generate for Subscription Events (WFAMPS-5177)

AMPS trigger events were failing due to an incorrect mapping of AccountID in the respective flow which was causing exception. This field is now configured to ignore when not available, preventing error generation. As a result, these events will be created without exceptions.

Resolved Translation Issues in Term-Based Campaigns (WFAMPS-4733)

This fix addresses a translation issue in the campManageOfferDetail_Translations flow for term-based campaigns. Previously, description translations were sent for conversion from Campaign to Solution but were incorrectly assigned to the output variable solmSolutionNameTranslationEntry. Similarly, name translations were sent for conversion but were incorrectly assigned to solmSolutionDescTranslationEntry. This mismatch caused the translations for name and description to switch, resulting in incorrect outputs.

Customers will now experience accurate translations for term-based campaigns, with campaign descriptions and names correctly mapped to their corresponding translation entries.

Accurate Queue Status Update for Offer-Actions on Cancellation (WFAMPS-4744)

This fix ensures the proper handling of offer-action queue statuses during cancellations. Previously, when an immediate cancellation occurred, the offer-action queue status was inaccurately set to "FAILED" instead of "DELETED." This discrepancy has now been resolved to ensure consistent and correct status updates across all queues.

• When get_acct_plan_queued_changes_m returns a queued_action_status_cd value of 0, the corresponding offer-action is now marked as "DELETED".

• The affected flow has been updated to ensure that all offer-action queues reflect the correct status as "DELETED" in AMPS, aligning with the intended behavior.

Preventing Calls to DIMAPS for Removed Complaints (WFAMPS-4913)

This fix updates the complaint management workflow to ensure that no calls are sent to DIMAPS when a complaint's status is marked as "REMOVE." Previously, complaints transitioned from "CLOSED" to "CANCELLED" triggered calls to DIMAPS. The workflow CompManageComplaint_SendComplaintToDistribution has been modified to handle cases where a complaint's status is set to "REMOVE." Now, when this status change occurs:

• The system recognizes the transition and prevents any unnecessary calls to DIMAPS.

Ensuring Accurate Rate Schedule Matching for Campaign Eligibility (WFAMPS-4879)

This fix resolves an issue in the SubsVerifyCampaignEligibility service, where the service did not properly match the rate schedule ID or rate schedule number provided in the API call. Previously, the service picked the first rate schedule returned by the get_acct_plans_all_m API without verifying it against the provided rate schedule parameters. The service has been updated to:

• Validate the rate schedule against the ariaRateScheduleNo or ariaRateScheduleID provided in the API call.

• Ensure that the eligibility checks only consider campaigns matching the specified rate schedule parameters.

Inclusion of Service Credits in Invoice XML for Accurate Processing (WFAMPS-5116)

This fix addresses an issue where service credits were not being correctly included in the invoice XML file, causing errors during processing. Specifically, the fields UnitPriceExclVAT and UnitPriceInclVAT were either missing or incorrectly populated, leading to discrepancies and preventing invoices from being processed correctly. The fix ensures:

• Service credits are accurately included in the invoice XML file.

• Both UnitPriceExclVAT and UnitPriceInclVAT fields are properly populated with the correct values.

• Enhanced validation checks to prevent similar issues in future invoice generation.

BEM 035 Complaints cancel/close JSA-1041 (Prod, UAT) (WFAMPS-4903)

As per this enhancement if the complaints status is open, the user will also see the option of close. Once the open complaints is closed, then the user will see the option of open and cancel.

When the complaint status is moved from open to close and close to open (vice versa) the details are sent to the Dimaps.

There was a little change in AMPS as well, if complaint status is being moved from closed to cancelled then no call will be sent to DIMAPS. The workflow CompManageComplaint_SendComplaintToDistribution must be updated to handle this. Once the status is changed from close to cancel the complaint status is only updated in the AMPS tables and no call is made to Dimaps. The AMPS part of the task is under WFAMPS-4913 under Release 2.23_patch_02.

BEM_062 - Complaints not working as expected (Prod, UAT) (WFAMPS-4849)

As per the task the change on the CIM side is the update of the notification message once the “ineligibility status code is 6 in the response of API call CompCheckComplainteligibility

ACM Request manager design (Prod) (WFAMPS-4811)

The data retention period has been extended to 14 days.

BEM -069  CIM: Not possible to cancel a subscription with a specific date - system suggests 4 date later (UAT) (WFAMPS-4927)

As per the task, specific date cancellation CIM has to show the change date (on Cancel Subscription dialog) as per dateEarliestCancellation of the subsRetrieveSubscription API call and with that date the sp. Date execution should work

BEM-093 CIM: Restrict characters in Address name fields (UAT) (WFAMPS-5008)

As per this task , CIM has to allow certain characters in address name fields (also called Contact name field) and restrict all other characters. The change is applicable on the address name field label for creation as well as change of address.

The allowed charcters are as follows:

A-Z a-z æ ø å Æ Ø Å . - , & / : ' + Ää Áá Ââ Ãã Ëë Èè Éé Öö Óó Ññ Üü Úú ( ) _ ÿ ß.

Default sorting on delivery adresses (UAT) (WFAMPS-5063)

With this task the Delivery Addresses View in CIM has been changed to descending format. This change has been made on the Address screen as well as for areas such as "Temporary address.

BEM-046 CIM - Only select One check Box on Add Complaint Page (UAT) (WFAMPS-4949)

With this task, There is a change in Add Complaint Page i.e. Only one Check Box can be selected either Add service Credit, Add Subscription Value credit or Add Retail value Credit.

Stampen SSP Retention Flow (Prod) (WFAMPS-4923)

Flows updated so that the Customer services receive email. Issues with send button in cases where user was providing email and phone numbers has been resolved, Issues sorted so that the business started receiving the slack messages.

CIM/ACM | Stampen OMO WFAMPS-4891 | (AP-323) Store title domain in subscription info-field (Prod) (WFAMPS-4891)

As per this task business has requested that they are using endpoint/api orderManageOrder to create subscriptions/orders and they wanted to store a value in client-defined-fields subscriptioninfo1-5/subjectinfo1-3. Hence as per the change when calling the order manage order API there was a provision under which business can provide & store value in SubsInfoObject.

SBF Stampen: Add indexes on the table against search order filters (WFAMPS-4796)

In Stampen order management module, there are multiple filters on the front end. As per this enhancement few additional indexes has been added to the existing columns,

1. CreatedAt: There are two fields on the front end, fromDate and toDate

2. ariaAccountNo: The account number

3. ariaMPINo: The subscription number

Afterwards the DB script were executed by the Aria deployment teams in both QA and PROD instances to complete the emhancement.

JSA-770 | Stampen - (AP-145) My pages: Lock complaint function until district is "Done" (dev Ops 4828) (Prod) (WFAMPS-4623)

As per the task, the change is required only on My pages in Self Service portal.

• As per the task the customer should not be able to make a complaint before the deviation time is over. During the time of the deviation the complaint for “Utebliven tidning” should be locked.

• As per business requirment this change is only applicable to “Utebliven tidning”, the other complaint codes should be selectable.

Stampen AP-331 REL 3.0: Change copy on error message on SSP (AP-4912) (WFAMPS-4914)

With this task, the error message text was updated. The error message appears during network connectivity problems and also when the page can not be rached.

Updated Text is “Just nu finns det ett problem med att ansluta till tjänsten. Kontrollera din nätverksanslutning. Om det fortfarande inte fungerar, kontakta kundservice eller försök igen senare.”

 SSP: Product image for Melleruds Nyheter AP-343 (UAT) (WFAMPS-5304)

With this task, there are few updates in product images On the my pages subscription views for Melleruds nyheters products.

CIM/SSP (AP-304): Wrong cancellation date displayed to customers in retention flow (UAT) (WFAMPS-)

With this task, when the user accepts the anniversary change method on the retention flow, then correct date is displayed on the cancellation flow.

AP-358 CR SSP RF: Change EiC-images for titles BN and HN (Prod) (WFAMPS-5077)

With this task, there was updates in the editor-in-chief images for the titles Bohusläningen and Hallands Nyheter for SSP.

AP-357 CR SSP RF: Retention flow for Melleruds Nyheter (Prod) (WFAMPS-)

With this ticket, retention flow online for new title Melleruds Nyheter was set up.

This flow is identical with the existing retention flow however changes made for the Editor in cheif as per changes advised in the Figma designs.

JFM: CR: To align checkout flows on Paywall and Normal purchase checkout (ARIAS-920) (UAT) (WFAMPS-4953)

The enhancement was carried to align the check out flows on paywall and normal purchase check out. This will help JFM improve the conversion rate. The designs and flows have been updated as per details provided in Arias-920.

JFM CR: Scroll function on Mobile view and management of product display (ARIAS-901) (UAT) (WFAMPS-4969)

As per the deployed items, so far the scroll function on mobile view has been added and the products can be displayed vertically. There are some additional changes shared by the JFM which will be delivered in teh next sprints.

CR JFM: PE: Campaigns and quarterly payments for regular subscriptions displayed in TM application (ARIAS-875) (UAT) (WFAMPS-4960)

With the change following tasks were applied.

1. Some titles are removed from the dropdown list.

2. The LOGO of the application has been changed.

3. Now the quarterly payments will be displayed as well in addition to the current offering of the following rates in TM, Maned (01), Ar(12), and Ar-rate (01-R).

JFM: PE: Campaigns and quarterly payments for regular subscriptions displayed in TM application (ARIAS-875) (WFAMPS-4791)

As per the change Following changes were made in TM application

1. Now user can buy a campaign through the TM application

2. Now the quarterly payments will be displayed as well in addition to the current offering of the following rates in TM, Maned (01), Ar(12), and Ar-rate (01-R).

CR JFM Estimate (CAS-230651-S1T7W9) (UAT) (TAMTB-37)

There are some changes made in the flow as shared in the JFM document Multiple editions. Further more additional changes such as toggle placement and update of the headline was made under this ticket.

JSA-1057 BEM- 093 CIM 2.23 release bug: when creating a complain subscription delays are not ordered correctly (Prod) (WFAMPS-5004)

On Complaint creation page the subscriptions delays were not ordered correctly. With the bug fix The delays presented are now sorted by date descending.

BEM-099 - White screen when searching for an existing address in CIM (WFAMPS-5038)

When the search was made on any address such as Østerbrogade Or Øster, There was a white screen. Now if the user search these addresses in any address flow there is no white screen.

SBF: JSA-1037 | BEM After receiving a complaint answer (marked with green), the status is changed to ‘SENT’ and update name is changed to ‘undefined undefined’. (WFAMPS-4894)

The issue was that when the complaint was being answering & updating the complaint notes at that point it was updating the user ID with some Null value.

The bug was fixed with the support from the AMPS side.

CIM Prod Hotfix: CIM Users are unable to complete comments on subscriptions (Prod) (WFAMPS-4970)

A production hotfix was made where the user was not able to complete the account or subscription comments. With the fix users were able to successfully create subscription and account level comments.

SBF CIM/ACM: The search restriction on page load as one (Prod) (WFAMPS-4795)

With the fix the user will now have to make the date filters, they can now select the fromDate and toDate, and the time frame is also restricted to one week. Indexes has been added on these fields : fromDate, toDate, AccountNo, and SubscriptionNo

SSP Retention flow changes (Prod) (WFAMPS-4926)

With the main enhancement of the retention offer changes, there has been few feedback from business. Under this ticket flow was updated as per feedback for Page 2 - 4

1. When a user selects ‘technical’ from Question 3 on the page, Question 4 is now appearing.

2. Each bullet point, when selected, now display question 5 to the customer.

3. This behavior described above, is same for Question, 4, 5 and 6

• The bullet ‘Annat’ bullet point is selected, the free text field is now set to none (mandatory)

• When user go to page 4-4, user get the option to ‘keep your subscription’ clicking this doesn’t fresh the screen to provide user with the agreed functionality. The two button options are missing. Changes were made as per the Figma designs shared by the business

SSP Retention flow feedback (Prod) (WFAMPS-4948)

With this ticket the email address: kundservicesupport@stampen.com has been updated and now it is the same for all title.

On clicking step four bullets the 'text field' appears for any bullet point but it will only appear if Anat is selected

SSP Rention flow error is (Prod) (WFAMPS-4995)

Issues reported of not getting the slack messages was fixed by the updated of Keys

SSP Rententionflow : Email not updating in the email sent to CS (Prod) (WFAMPS-4971)

With this ticket the bug was fixed where now if the user updates their email in the retention flow it’s now correctly updated on the feedback form sent to CS.

SBF SSP: Wrong link for ST-Tidningen productbox on "Mitt konto" AP-321  (DEV) (WFAMPS-4876)

With this ticket , the correct links were updated when logging on to “Mitt konto” for ST-Tidningen (previously STO) för both buttons.

CIM/ACM Payment Management - Account Search is not working in Make Payment (UAT) (WFAMPS-5171)

To validate go to the Payment Management, select make payment and search account in the payment allocation.

The account will be searched correctly.

SBF: JFM SSPBugs in checkout flow on JFM related sites (UAT) (WFAMPS-4889)

Following issues were fixed.

1. There was an issue with regards to error message which was fixed

2. The error identified from Transfer from Paywall to Purchase flow has been fixed.

BUG Relating to JFM: PE: Campaigns and quarterly payments for regular subscriptions displayed in TM application (ARIAS-875) (UAT) (WFAMPS-4959)

Following bugs are fixed.

1. The user gets logged out when the user does the address lookup for print products.

2. Removing ‘Vejen' title code from Prod and adding 'Vejen-Billund’ title code to UAT.

3. User logout when do an address lookup

SBF CIM/ ACM | JFM Duplicated credit memos (UAT) (WFAMPS-4809)

There was a bug whereby the Double clicking of OK botton was creating the credit memo. The double clicking was stopped on Actions > Cancel > Confirmation dialog box → double clicking of OK button

JFM CIM UAT login page is not working (WFAMPS-5163)

In order to validate Kindly access the JFM CIM UAT URL and open any account