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Aria Knowledge Central

Set a User Profile Locale

Overview

While only the system administrator has access to set the locale for the client, users have access to change their individual profile view. Setting a locale for a user profile displays all translated Product Catalog values in that locale for only that user's UI display.

Note: The user profile locale overrides the client locale.

Setting a user profile locale only affects the display of Product Catalog values in the Aria UI. It does not affect the display of Product Catalog values for customers.

For example, if you create an account in a French locale, that account will display Product Catalog data to your customers in the configured French translations. Likewise, if you create another account in a Danish locale, that account will display Product Catalog data to your customers in the configured Danish translations.

If you then set your user profile to a Spanish locale, the accounts created in French and Danish locales will still display Product Catalog values in the French and Danish translations for customers, respectively. However, now both accounts (and all other accounts) will display Product Catalog values in the Spanish translations in the UI.

If translated values have not been entered for the set user profile locale, the Product Catalog value will display in the client locale (the client locale is set to English by default).

Setting a User Profile Locale

Prerequisites

  1. Create a locale for the desired language, if it does not already exist.
  2. Translate all applicable Product Catalog values for the locale.

Select the Locale within the User Profile

  1. Click your username in the top right of the screen.
  2. Select the desired locale from the View Account Data In drop-down within the user profile.
    my profile.png
  3. Click Save.

    All translated Product Catalog values now display in the selected locale for the user. This does not impact customer data.

    Note: Once set, the user profile locale cannot be changed.

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