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Aria Knowledge Central

Introduction to Aria Knowledge Resources (Internal)

Aria Systems Academy Course Abstract
51 minutes / Elearning / Aria Billing Cloud

The objective of this course is to introduce the online platforms used to communicate and share Aria implementation knowledge. At the end of this course, you will know where to find Aria product documentation and training; how project communication is fostered between Aria and implementing clients; and how to file bug and customer support tickets.

Who Should Take This Course?
  • Aria resources involved with implementations
  • Aria implementation partners

Knowledge Resources Overview (Internal)

9 minutes

  • An introduction to the platforms used within Aria to communicate and share product knowledge

Using BaseCamp to Manage Implementations and Share Solutions

8 minutes

  • Summary of BaseCamp
  • Typical Implementation usage of BaseCamp
  • Aria Technical Q&A project

Jira—Submitting and Searching for Tickets

10 minutes

  • Summary of Jira uses
  • How to submit a ticket within Jira
  • How to search Jira

Working with Customer Support Through Parature

8 minutes

  • Summary of Parature
  • How to submit a ticket within Parature

Finding Information on Developer Central

10 minutes

  • Summary of Developer Central
  • How to search for information on Developer Central
  • How to create a PDF booklet within Developer Central
  • How to read API and release notes documentation

Aria Systems Academy Overview

6 minutes

  • Tour of ASA features
  • How to find courses in the Course Library
  • How to download certificates of completion

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