View Batch Process Audit Log

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Overview

By default, Aria runs a primary batch schedule once a day to manage your accounts. Batch processes perform functions such as generating invoices, collecting payments, sending emails and statements to customers, and completing dunning steps. You can also create multiple batch schedules to process different groups of accounts at different times of day (e.g. to accommodate different time zones). The Batch Processes audit log displays the batch jobs and their status from all batch schedules running in your Aria instance.

Viewing Batch Processes

Getting Here: Click Configuration > Audit Logs > Batch Processes

Select the fields you want to search for within the batch processes. The default search parameter is Attempt Date/Time, but you can delete any field by clicking the red X. Clicking Add displays a drop-down to select additional fields. You can include each field only once, but you can use any combination.

Note: As a best practice, specify a maximum of 7 days at one time for batch processes.

Click Search.

The Batch Processing logs for the selected date(s) display.

A green check icon appears next to a batch process that ran successfully. A red "x" icon appears next to a batch process that failed.

Click a Process Name to see details about the batch process in a new window.

Some job rows, such as the Dunning Manager job shown above, display a Details link. Clicking that link reveals more details:

Each Job Name displays with one of the following associated status icons:


batch_status_cd	Status	Icon	Description
0	New		In queue for processing.
1	Running		The batch process is currently running.
2	Ok		The batch processes completed successfully.
3	Incomplete		The batch process was manually interrupted.
4	Error		There was an error during the batch process and the batch process did not complete.
5	Partial		The process completed, but one or more records were not successful. For example, if an invoice generation batch of 20 accounts successfully generates 15 account invoices but 5 accounts fail, then the process batch session is marked as ‘Partial’.
6	Warning		The scheduled batch session did not run due to an ‘Error’ status on a dependent batch. For example, an invoicer batch only runs when its dependent pre-invoice batch is successful. One such hierarchy is: pre-invoice invoicer collector statementizer mailer
7	Suspended	No Icon	The scheduled batch session has been suspended manually. To suspend a batch session, Configuration > Billing > Batch Processes > Status and select Suspend from the drop-down.