Aria Billing Studio for ServiceNow

Aria Billing Studio enables Customer Service Representatives (CSRs) to investigate customer subscriptions, invoices, and usage details processed by Aria Billing Cloud directly from ServiceNow Customer Service Management (CSM) and Sales and Order Management (SOM). They can subsequently manage invoice disputes and write-offs, handle cash and service credits, process payment refunds, and seamlessly deep link into Aria for advanced account management tasks to augment ServiceNow's scope.

The Aria for ServiceNow Extension is a native ServiceNow app that incorporates Billing Inquiry & Care scenarios within ServiceNow integrating with Aria Billing Cloud. It enables CSRs to view and manage customer billing, subscription, and usage data processed by Aria Billing Cloud directly from ServiceNow Customer Service Management (CSM).  The solution seeks to reduce the swivel chair by maximizing the amount of billing data and functionality needed to service the customer.

The integration suite is built on the Now platform that delivers the Now Next Experience, ServiceNow billing experience. It provides billing and account access from ServiceNow industry-specific products, including Telecommunications Service Management (TSM) and Technology Provider Service Management (TPSM). 

The app can be used OOTB (out of the box) with configuration set-up while also flexible, allowing customization by client developers.  It is published and installed by download from the ServiceNow store. It is free for Aria clients.

Support for Sales & Order Management (SOM) functionality is coming soon.