Sales and Order Management

Overview

Aria Billing Studio simplifies the lead-to-cash-to-care lifecycle, enabling stronger revenue performance while enhancing the overall customer experience. By integrating ServiceNow Sales and Order Management / Customer Service Management (SOM/CSM) with Aria Billing Cloud, the solution delivers a seamless end-to-end platform that streamlines sales, ordering, and in-life service processes, helping drive long-term customer loyalty.

Through the integration of ServiceNow Sales and Order Management (SOM) into the Aria Billing Cloud suite, Organizations gain a single,unified platform for selling products and servicing customers. This "single pane of glass" reduces operational costs, improves efficiency, streamlines customer service workflows, and provides a 360-degree view of the customer account lifecycle. Using Product Catalog and CPQ, businesses can define offerings, pricing, and configurations, while sales representatives can generate quotes, capture orders, and submit them seamlessly for billing. Built-in move, add, change, and disconnect (MACD) capabilities further enable efficient, ongoing account servicing.