Aria Billing Studios
Aria Billing Studios is a new concept for partners that offers a robust Platform with a vast ecosystem—and many customizable suites which prevent a “one size fits all” solution.
What Are "Aria Billing Studios" (ABS)?
- A new concept for partners which offer a robust Platform with a vast ecosystem—and many customizable suites which prevent a “one size fits all” solution.
- A collection of tools and services which can be used together seamlessly or independently (or with other solutions)
- Building blocks are designed to be no-to-low code and require little to no customization to deploy.
- Built using the partner’s latest solutions and best practices to offer the right mix of local and remote behaviors – allowing any partner-savvy client or SI to immediately understand and employ.
- Clients/SIs can consider this a starter kit to customize according to their business needs.
- A native experience without compromise.
- Components, capabilities, and dependencies will vary by platform.
- Each targets support for the full “Day 0-1-2” Lead-to-Cash or Order-to-Cash lifecycle:
- Billing Inquiry/Information & Investigation
- Care & Account Management
- Order Management
- Product Catalog Sync
- AI-forward solutions (Aria, Partner, 3rd Party)
- Aria Billing Studio for ServiceNow
- Aria Billing Studio enables Customer Service Representatives (CSRs) to investigate customer subscriptions, invoices, and usage details processed by Aria Billing Cloud directly from ServiceNow Customer Service Management (CSM) and Sales and Order Management (SOM). They can subsequently manage invoice disputes and write-offs, handle cash and service credits, process payment refunds, and seamlessly deep link into Aria for advanced account management tasks to augment ServiceNow's scope.