Phrasing Questions
Billie works with an Open Prompt Conversation approach, so you can ask questions naturally. Depending on where you are in the Aria Customer Care Portal (ACCP) UI, it might need some context to respond accurately, so adding a few details can help. If you are unsure what to ask, you can use the “/” Slash Menu to see some common questions and actions it can handle.
Compare the current bill with the previous bill
- How does the current bill compare to the last bill for this account?
- Show me the difference between this month's bill and the previous one for account 1234
- Can you compare the latest bill to the previous bill for this customer?
- What are the changes in charges between the current and previous bills?
- What’s the different in this bill compared to the last one?
- List the differences in fees, charges, or amounts between this and the previous bill.
- Can you show a breakdown of the differences between the current and last bill?
- What’s the variation in usage, charges, or taxes between these two bills?
- Which charges have increased or decreased from the last bill to the current one?
- Are there any significant differences between the current and previous bills?
- How does this bill stack up against the last one?
- What’s changed in the billing details for this account compared to last time?
- Provide a comparison of the last two bills for account 1234.
- Compare this month's bill to the last one for this customer.
Compare any two bills (same Customer)
- Compare the last two statements on this account
- Show the difference between bill 1 and bill 2 on this account
- Can you compare the statement 1234 and statement 4567 on this account?
- Compare the statement from April with the statement from May
- How does the bill for March compare to the bill for April on this account?
- What are the differences between the January and February bills for this account?
- Can you compare the statement 1234 with statement 4567
- Can you show a comparison of statement 1001 and statement 1002
- What's the difference between statement number 9876 and statement number 9877
- How does the February statement compared to last month's statement?
- Can you compare the two most recent statements?
- Compare the charges and taxes for Statement #1234 with Statement #5678?
- Show me a comparison of the charges in Bill1 and Bill2 for this account?
- Can you compare the service / plan charges on these accounts last two bills?
- Can you compare the service / plan charges on the bill1 and bill2?
- Show me a comparison of the services and their costs in the last two statements of this account?
- Show me a comparison of the services and their costs between the statements 1234 and statement 4567 of this account?
- Can you show me the main differences between the bill1 and bill2 on this account?
- Show the differences between statement 1234 and statement 5678
- Can you give me the comparison of the bill1 and bill2 in a table
- Can you give me the comparison of the statement1 and statement2 in a table
- Can you show me the differences between the bill1 and bill2 in a table
- Can you give me the differences between the statement 1 and statement2 in a table
How much has the current bill for this customer/account increased by, compared to the previous one?
- How much has this month's bill changed compared to the last one?
- What is the difference between the current bill and the previous bill?
- Did the last bill amount go up or down comparing to this month?
- What is the percentage increase or decrease in this month comparing to last month?
- By how much has this account's current bill increased or decreased comparing to last bill?
- Can you calculate the difference between the current and last bill?
- What is the total increase or decrease in this month's bill comparing to last month's bill?
- Has the bill amount changed since last month? If so, by how much?
- What caused the current bill to be different from the previous one?
- Why is this month's bill different from the last month's bill?
- What changes led to the current bill increase or decrease?
- What’s the comparison of the current bill versus the last one?
- How much more or less has this account being charged this month compared to last month?
Can you tell me how the bill of this customer/account is calculated?
- How is this customer's bill calculated?
- What are the details of how this account's bill was generated?
- Can you explain the calculation for this bill?
- What charges and fees make up this bill?
- How was the total for this bill arrived at?
- Can you break down the calculation for this account's bill?
- What are the components of this bill?
- Can you provide an itemized explanation of this bill?
- What is the breakdown of fees and charges for this bill?
- How was this month's bill calculated for this account?
- What factors contributed to the charges on this billing cycle?
- Can you explain the billing calculation for this period?
- Why is this bill calculated this way?
- What factors determine the charges for this account's bill?
- What are the steps involved in calculating this customer's bill?
Compare last 2 invoices
- Can you compare the most recent two invoices for account XXXXX?
- Please provide a comparison of the last two invoices for account XXXXX.
- Could you show the differences between the two most recent invoices for account XXXXX?
- I’d like to see a comparison of the previous two invoices for account XXXXX.
- Would you provide a detailed comparison of the most recent invoices for account XXXXX?
- Show me how the last two invoices for account XXXXX differ from each other.
- Could you compare the charges and details of the last two invoices for account XXXXX?
- I need a side-by-side comparison of the two latest invoices for account XXXXX.
Compare any 2 invoices
For the dates 2025-02-15 and 2025-02-13 for account XXXXX:
- Compare the invoices dated 2025-02-15 and 2025-02-13 for account XXXXX.
- Can you provide a comparison between the invoices for February 15, 2025, and February 13, 2025, for account XXXXX?
- How does the invoice for 2025-02-15 differ from the one on 2025-02-13 for account XXXXX?
- What are the differences between the invoices for February 15th and 13th, 2025, for account XXXXX?
- Please compare the two invoices issued on 2025-02-15 and 2025-02-13 for account XXXXX.
For the dates 2025-04-25 and 2025-03-25 for account XXXXX:
- Compare the invoices for 25th April 2025 and 25th March 2025 for account XXXXX.
- Can you analyze the differences between the invoices for 2025-04-25 and 2025-03-25 for account XXXXX?
- How do the invoices from April 25 and March 25, 2025, compare for account XXXXX?
- Could you provide a detailed comparison of the invoices dated 2025-04-25 and 2025-03-25 for account XXXXX?
- What are the key differences in charges for the invoices on 2025-04-25 and 2025-03-25 for account XXXXX?
For invoice numbers 7709771 and 7709776 for account XXXXX:
- Can you compare invoice 7709771 with invoice 7709776 for account XXXXX?
- Please provide a comparison of invoices 7709771 and 7709776 for account XXXXX.
- How do invoices 7709771 and 7709776 differ for account XXXXX?
- Could you analyze the charges for invoices 7709771 and 7709776 under account XXXXX?
- Provide a detailed breakdown comparing invoice 7709771 with invoice 7709776 for account XXXXX.
What changes have been made to this account since <time period>
- What updates have been applied to this account after the last statement?
- Can you list all the changes made to this account since the most recent bill?
- What activities have been recorded for this account since the last statement?
- Are there any account changes since the last invoice was issued?
- What updates were made to this account from January to December 2024?
- Can you provide a summary of all account changes during 2024?
- What modifications occurred in this account between January and December 2024?
- What are the account activities logged between January and December of this year?
- List all changes to this account for the entire year 2024.
- What updates were made to this account in January 2024?
- Can you show the account changes specifically for January 2024?
- What modifications occurred in this account during the month of January?
- What activities were recorded for this account in January 2024?
- List all changes to this account for January this year.
Estimate the next bill for this Account
- Can you provide an estimate for the next bill for this customer?
- What is the expected amount for the customer's next bill?
- Can you predict the next bill for this customer?
- How much will the customer likely owe on the next bill?
- Can you calculate the estimated charges for the upcoming bill?
- What’s the projected amount for this customer’s next bill?
- Could you share the anticipated total for the next billing cycle?
- How much is the next bill expected to be for this account?
- Can you give me a forecast of the next bill for this customer?
- What’s the likely total for the customer’s next billing period?
When is the next payment due from this customer/account and for how much will it be?
- When is this customer's next payment due, and what is the amount?
- Can you tell me the due date and amount for this customer’s next payment?
- What’s the next payment date and amount for this customer?
- How much does this customer need to pay next, and when is it due?
- What is the upcoming payment amount and due date for this customer?
- When is the next bill due for this customer, and how much is it?
- Could you provide details on this customer’s next payment—amount and due date?
- What’s the total due for this customer’s next payment, and when is it expected?
- Please check this customer’s next billing cycle—when is the payment due, and for how much?