Getting Here: Click Accounts > search for an account > Usage
Reset Unbilled Usage Balance to Zero
Overview
Aria automatically resets the month-to-date balance to zero on the billing date each month. In addition, Aria resets the billing-period-to-date balance to zero each time the Aria invoicing batch process invoices the account. However, you can manually reset these balances at any time.
Note: Resetting the unbilled usage balance to zero affects only email messages and event notifications. Actual balances owed by customers for accrued usage will not be affected.
Resetting Unbilled Usage Balance to Zero
- Click Rated/Unbilled Usage.
- Reset either or both of the unbilled usage balances as follows:
- MTD Balance: Click Re-Set Balance to Zero to reset the customer’s unbilled month-to-date usage balance to zero.
- PTD Balance: Click Re-Set Balance to Zero to reset the customer’s unbilled billing-period-to-date usage balance to zero.
Note: Resetting the unbilled usage balance to zero only affects the delivery of email messages and event notifications. Actual balances owed by customers for accrued usage will not be affected.
A confirmation message displays. The balance is reset to zero and the applicable deltas are updated.