View the Catalog Reprocess Summary

The Reprocess Summary provides three levels of drill-down for catalog sync errors:

• Summary level—one row per unique combination of object name and action
• Error Summary level—one row per error code and message under the same object name and action
• Activity level—individual failed records for the same object name, action, error code, and error message

To view the Catalog Reprocess Summary:

1. Click the Usage toggle in the navigation pane.
2. Click Billing Sync Reprocess to expand its submenu.
3. Click Catalog.
4. Click the Reprocess Summary tab.

The summary table displays one row per grouping of object name, error code, error message, and action. Each row includes:

• Object Name—name of the object sent by Aria Billing Cloud
• Action Name—name of the action sent by Aria Billing Cloud
• Error Code—error code generated by Aria Allegro. Hover over or expand the field to view the full code.
• Error Message—message associated with the error code. Hover over or expand the field to view the full message.
• Count—number of records that errored for the object and action

To drill down to the Error Summary level, click the maximize icon to the left of a row. To view individual activity records, click the Object Name link. Each individual record shows the object type, action, event ID, event time, event payload, error number, SCN number, and status.

[SCREENSHOT: catalog_reprocess_summary.png]

[SCREENSHOT: catalog_reprocess_error_summary.png]

[SCREENSHOT: catalog_reprocess_activity_level.png]

Reprocess Catalog Sync Errors

You can reprocess catalog sync errors at multiple levels. After you resolve the underlying error condition, use the appropriate level below:

• Reprocess all—click Reprocess in the header to reprocess all errors in the summary.
• Reprocess at Summary level—select an object and action name row, then click Reprocess.
• Reprocess at Error Summary level—expand a summary row using the maximize icon, then click Reprocess for a specific error code.
• Reprocess at Activity level—click an object name to open the activity drawer, then click Reprocess for a specific record.

After each reprocess action, the UI refreshes to remove successfully reprocessed records at that level.

Common Catalog Sync Errors

When to Discard a Catalog Sync Record

Discard a catalog sync record when any of the following conditions apply:

• The error is non-recoverable—for example, the source data in Aria Billing Cloud no longer exists or is no longer relevant.
• The record is obsolete because a subsequent update has already synchronized successfully.
• You have reviewed the error and confirmed that reprocessing is not required.

How to Discard Catalog Sync Error Records

To discard catalog sync error records:

1. Click the Usage toggle in the navigation pane.
2. Click Billing Sync Reprocess to expand its submenu.
3. Click Catalog.
4. Navigate to the Reprocess Summary tab or the Activity tab to locate the records to discard.
5. Use the discard level appropriate for the scope of records you want to remove:

• Discard at Summary level—select an object and action name row, then click Discard.
• Discard at Error Summary level—expand the summary row using the maximize icon, then click Discard for a specific error code.
• Discard at Activity level—click an object name to open the activity drawer, then click Discard for a specific record.

Effect of Discarding a Catalog Sync Record

• The record status updates to DISCARDED.
• Discarded records are excluded from all default UI searches. To view discarded records, select DISCARDED from the Status filter in the Activity search view.
• Discarded records are not included in any reprocess actions.

View the Account Reprocess Summary

The Reprocess Summary provides three levels of drill-down for account sync errors:

• Summary level—one row per unique combination of object name and action
• Error Summary level—one row per error code and message under the same object name and action
• Activity level—individual failed records for the same object name, action, error code, and error message

To view the Account Reprocess Summary:

1. Click the Usage toggle in the navigation pane.
2. Click Billing Sync Reprocess to expand its submenu.
3. Click Account.
4. Click the Reprocess Summary tab.

The summary table displays one row per grouping of object name, error code, error message, and action. Each row includes:

• Object Name—name of the object sent by Aria Billing Cloud
• Action Name—name of the action sent by Aria Billing Cloud
• Error Code—error code generated by Aria Allegro. Hover over or expand the field to view the full code.
• Error Message—message associated with the error code. Hover over or expand the field to view the full message.
• Count—number of records that errored for the object and action

To drill down to the Error Summary level, click the maximize icon to the left of a row. To view individual activity records, click the Object Name link. Each individual record shows the object type, action, event ID, event time, event payload, error number, SCN number, and status.

[SCREENSHOT: account_reprocess_summary.png]

[SCREENSHOT: account_reprocess_error_summary.png]

[SCREENSHOT: account_reprocess_activity_level.png]

Reprocess Account Sync Errors

You can reprocess account sync errors at multiple levels. After you resolve the underlying error condition, use the appropriate level below:

• Reprocess all—click Reprocess in the header to reprocess all errors in the summary.
• Reprocess at Summary level—select an object and action name row, then click Reprocess.
• Reprocess at Error Summary level—expand a summary row using the maximize icon, then click Reprocess for a specific error code.
• Reprocess at Activity level—click an object name to open the activity drawer, then click Reprocess for a specific record.

After each reprocess action, the UI refreshes to remove successfully reprocessed records at that level.

Common Account Sync Errors

When to Discard an Account Sync Record

Discard an account sync record when any of the following conditions apply:

• The error is non-recoverable—for example, the account or plan instance no longer exists in Aria Billing Cloud.
• The record is obsolete because a subsequent update has already synchronized successfully.
• You have reviewed the error and confirmed that reprocessing is not required.

How to Discard Account Sync Error Records

To discard account sync error records:

1. Click the Usage toggle in the navigation pane.
2. Click Billing Sync Reprocess to expand its submenu.
3. Click Account.
4. Navigate to the Reprocess Summary tab or the Activity tab to locate the records to discard.
5. Use the discard level appropriate for the scope of records you want to remove:

• Discard at Summary level—select an object and action name row, then click Discard.
• Discard at Error Summary level—expand the summary row using the maximize icon, then click Discard for a specific error code.
• Discard at Activity level—click an object name to open the activity drawer, then click Discard for a specific record.

Effect of Discarding an Account Sync Record

• The record status updates to DISCARDED.
• Discarded records are excluded from all default UI searches. To view discarded records, select DISCARDED from the Status filter in the Activity search view.
• Discarded records are not included in any reprocess actions.

When to Discard an Aggregated Usage Sync Record

Discard an aggregated usage sync record when any of the following conditions apply:

• The error is non-recoverable—for example, the usage data is no longer valid or has been superseded.
• The batch is obsolete and reprocessing is not required.
• You have reviewed the error and confirmed it is safe to discard without reprocessing.

How to Discard Aggregated Usage Sync Error Records

To discard aggregated usage sync error records:

1. Click the Usage toggle in the navigation pane.
2. Click Billing Sync Reprocess to expand its submenu.
3. Click Aggregated usage.
4. Locate the batch to discard.
5. Use the discard level appropriate for the scope of records you want to remove:

• Discard at Batch level—select the batch row, then click Discard at the row level.
• Discard at Error Summary level—expand the batch row using the maximize icon, then click Discard for a specific error code and status combination.

Effect of Discarding an Aggregated Usage Sync Record

• The record status updates to DISCARDED.
• Discarded records are excluded from all default UI searches.
• Discarded records are not included in any reprocess actions.