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Aria Knowledge Central

Ticketing System Best Practices

Aria Systems Academy Course Abstract
15 minutes / Elearning / Aria Billing Cloud

The objective of this course is to discuss best practices regarding how to work with Aria Customer Support through the Parature ticketing system. At the end of this course, you will understand basic best practices for submitting tickets; and best practices for common ticket flows.

Basic Ticketing Best Practices

8 minutes

  • How to manage users in Parature
  • How to submit a ticket with complete information to facilitate the most expedient outcome

Best Practices For Common Ticket Flows

7 minutes

  • Best practices for requesting a custom report
  • Best practices for requesting password resets
  • Best practices for requesting billing date changes

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