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A chargeback is the return of funds to a customer initiated by the issuing bank of the payment method used to make a payment. A chargeback may occur due to a bank processing error, duplicate or incorrect billing, or a customer’s claim that a charge was not authorized.

Note: Aria does not support automated chargebacks at this time. In most case, chargeback reports are sent directly to you by the financial institution. You can then perform any related actions required either from Aria's user interface, or using API calls.

For other payment gateways, you would need to void the corresponding payment transaction, then do either of the following:

  • Suspend the account and write off the balance
  • Wait for the account to go into dunning.
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