Subscribe to the Master Plan Deassigned Notification
Overview
In this use case, you subscribe to an event notification letting you know that a customer's Master Plan (product) has been canceled. Based on that notification, you then take your chosen action. Example: disable service.
Note: The instructions below describe the key steps required to subscribe to an event notification. For more detailed instructions, see Subscribe to Event Notifications.
Instructions
Getting Here: Click Configuration > Notifications > Events
- Click the event group that you want to subscribe to.
In this example, we will select Account and Master Plan Instances.
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Select Yes to enable event notifications for the chosen event group.
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Select each event about which you want to receive a notification.
In this example, we will select Account Master Plan Instance De-assigned.
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Click the Step Results tab.
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Click Add another step.
- Select a Method by which you want to receive event notifications.
In this example, we will select Account Data via Email (Multi-byte characters supported).
- Select additional notification options as described in Subscribe to Event Notifications.
- Click Save.
Sample Event Notification
When a customer's Master Plan has been canceled, you will receive a notification similar to the one shown below. You can then take your chosen action. Example: disable service.
For demonstration purposes, the sample below shows only the section of the event notification that contains Master Plan information.
