Billie Connect API
Overview
The Billie Connect Converse API provides third-party systems with programmatic access to Billie. This API enables external applications/Agents to integrate conversational AI capabilities for customer support, billing inquiries, and account management.
The API implements OAuth 2.0 client credential flow for secure authentication and supports both synchronous (v2) and asynchronous webhook-based (v3) interaction patterns.
Overview of Billie Connect Converse API
Core Capabilities
- Customer service chat interactions
- Account and billing inquiries
- Invoice information retrieval
- Subscription management
- Service credit applications
- Plan recommendations
Architecture Overview
Billie Connect exposes two main API versions through AWS API Gateway:
- v2 Converse API (/v2/converse): Synchronous request-response API
- v3 Converse API (/v3/converse): Asynchronous webhook-based API
Learn more details regarding differences between V2 and V3.
Both APIs leverage:
- AWS Bedrock with Claude 3.5v2 Sonnet and Claude Haiku 3 for AI processing
- Multi-agent architecture for intent classification and response generation
- Real-time chat capabilities with conversation history management
- Secure authentication using OAuth 2.0 client credential flow