The apply_service_credit_m API applies a service credit to a specified account or a master plan instance.
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API Specification:
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apply_service_credit_m
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Required Fields:
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- <client_no>
- <auth_key>
- <acct_no> or <client_acct_id>
- <credit_amount>
- <credit_reason_code>
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Additional Guidance
Input Fields
| credit_reason_code |
The reason a given credit was/is to be applied to the account.
| Values |
Description |
| 0 |
Internal Overpayment |
| 1 |
General credit/other |
| 2 |
Inadequate service delivery |
| 3 |
Billing / pricing issue |
| 4 |
Service no longer desired |
| 5 |
Customer dissatisfaction |
| 6 |
Installation issue |
| 7 |
Duplicate/erroneous usage |
| 8 |
Shipping error |
| 9 |
Customer return |
| 11 |
System testing |
| 12 |
Prepay Code Redemption |
| 21 |
Billing Issue |
| 22 |
Demo/Partner Account |
| 23 |
Duplicate Charge |
| 24 |
Employee Account |
| 25 |
Pricing Issue |
| 26 |
Return (RMA) Broken |
| 27 |
Return (RMA) Cancel |
| 28 |
Return (RMA) Wrong Product |
| 29 |
Service Issue |
| 30 |
Shipping credit |
| 31 |
Testing Account |
| 32 |
Refer-a-Friend |
| 33 |
Referral Program |
| 97 |
New Service Plan Proration |
| 98 |
Prepay Credit Reconciliation |
| 99 |
Balance Forward Conversion |
| 1004 |
Pricing |
| 1005 |
Service Error |
| 1006 |
Hardware malfunction |
| 1007 |
Goodwill |
| 1008 |
Billing Error |
| 1009 |
Development |
| 1010 |
Shipping Error |
| 1011 |
Promotion |
| 1012 |
System Testing |
| 1013 |
Sales Rep Error |
| 1014 |
Commission |
| 1015 |
Operations Error |
| 9999 |
Coupon Application |
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| comments |
There is a 300-character limit to this field. Entering more than 300 characters wil result in a 1001—Unexpected Error message. |
