Product Catalog Management in Aria Billing Studio for ServiceNow
Overview
You can use the CSM Configurable Workspace to configure product offering catalogs, product offerings, and product offering relationships.The following table identifies the configuration tasks for setting up the various features available in Product Catalog Management.
Product offering and catalog management configuration tasks.
| Configuration Task | Description |
| Create a Product Offering Catalog | Create a catalog, which is the top-level entity in the catalog hierarchy. Catalogs can have categories, and categories can have subcategories or product offers. |
| Create a Product Offering Category | Define a product offering category used to organize similar product offerings in a catalog. Catalog categories make it easier for agents to browse and navigate product offerings when creating opportunities, quotes, and orders. |
| Create Product Characteristics and Characteristic Options | Define the specific attributes, properties, and options that distinguish a product offering, influencing its configuration and pricing. |
| Product Catalog Configuraton Process | Create and add product offerings to catalogs and categories. Once published, agents and customers use the product catalog to select product offerings in Sales and Order Management transactions. |