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Price Changes at the Order Line Item Level

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  1. Overview
    1. Making Order Line Price Changes via Alternate Price Lists
    2. Making Order Line Price Changes via Price Adjustments

Overview

You can facilitate price changes at the order line item level by accessing a different price list, or by making a price adjustment. Price changes can be made to Master Plans, Supplemental Plans, and to non-bundled Non-Subscription Offerings (NSOs). The following provides instructions for making price changes using these two methods.

Note: You can change the price of a standalone NSO offering during ordering. You cannot change the price of a bundled NSO offering. The price of a bundled NSO offering is controlled entirely by the configuration on the Inventory Items tab of the plan in Aria. If your process requires changing an NSO's base price at the time of the ordering, add the NSO as a standalone item rather than bundling with a Master Plan.

Note: You cannot have the same product offering with the same currency code on more than one price list.

Making Order Line Price Changes via Alternate Price Lists

Click on a Product Offering.png

  1. From the Catalog Order screen, click on a Product Offering's Add or Customize button.

Click on Products Add Button.png

The Product Offer's Configuration screen displays as shown above.

Note: See that the Current Selection currently has no pricing associated with the product.

  1. Type in a new Quantity if desired. The Quantity is 1 by default.

Note: The result of entering a quantity greater than one depends on how your ServiceNow instance is configured to fulfill orders.

  • If your instance uses the "Product inventory" approach, entering a quantity greater than one creates multiple, separate instances in Aria Billing Cloud.
  • If your instance uses the "Sold products" approach, entering a quantity greater than one creates a single plan instance with multiple plan units in Aria Billing Cloud.

These two approaches cannot be both active in the same environment. Contact your administrator if you are unsure which approach your instance uses.

  1. Click on the Product Offering's Add button. 

Click on the Line Items Tab.png

The Account Order's Catalog screen re-displays as shown above.

  1. Click on the Line Items tab.

Click on Order Line Detail Number.png

The Order Line screen displays as shown above.

  1. Click on the Order Line Number.

Click on Desired Price List.png

The Product Offering's Order Line Item Detail's screen displays as shown above.

Note: In this example, the current default Price List (user defined), did not contain pricing for the product offering that was selected.

  1. Scroll down to the screen's Pricing section, and click on the Price List field's search icon.
  2. A Price list popup screen displays. Click on the desired Price List that contains pricing for the selected product offering.
  3. Click on the Save button.

Close the Order Line Details Screen.png

The Product Offering's Order Line Item Detail's screen re-displays as shown above with pricing information based on the alternate Price List selected.

  1. Close the Order Line Details tab.

Click on Review and Submit Button.png

The Order Line screen re-displays as shown above.

  1. Click on the Review & Submit button.

Click on First Submit Order Screen.png

The Review Order screen displays with the Product Offering's adjusted pricing.

  1. Click on the Submit button.

Click on Submit Button.png

A Confirmation popup screen displays as shown above.

  1. Click on the Submit button.

Complete the Order Enrichment Proces.png

Complete the Order Enrichment process as detailed in Create an Order and New Aria Billing Account from ServiceNow;  Section "Create Order and New Aria Billing Account"

Alternate Price List - Aria Account.png
Aria Account_V2.png

Above we see the new account / order created in Aria using the Alternate Price List amount for the offering. 

Making Order Line Price Changes via Price Adjustments

PA_Click on Offering.png

  1. From the Catalog Order screen, click on a Product Offering's Add or Customize button.

PA_Click on Add Button.png

  1. Click Checkbox(s) to select additional product offerings for the order.
  2. Type in desired Quantities for bundled or optional product offerings.
  3. Type in a desired Quantity for the Order. The Quantity is 1 by default.

Note: The result of entering a quantity greater than one depends on how your ServiceNow instance is configured to fulfill orders.

  • If your instance uses the "Product inventory" approach, entering a quantity greater than one creates multiple, separate instances in Aria Billing Cloud.
  • If your instance uses the "Sold products" approach, entering a quantity greater than one creates a single plan instance with multiple plan units in Aria Billing Cloud.

These two approaches cannot be both active in the same environment. Contact your administrator if you are unsure which approach your instance uses.

  1. Click on the Product Offering's Add button. 

PA_Click on Line Items Tab.png

The Account Order's Catalog screen re-displays as shown above.

  1. Click on the Line Items tab.

PA_Click Order Line Number.png

The Order Line screen displays as shown above.

  1. Click on the Order Line Number.

PA_Click on Pricing Adj Tab.png

The Product Offering's Order Line Item Detail's screen displays as shown above.

  1. Click on the screen's Pricing Adjustments menu tab.

PA_Click on Pricing Adj New Button.png

The Pricing Adjustments screen displays as shown above.

  1. Click on the New button.

PA_PA Details Screen.png

The Pricing Adjustment Details screen displays as shown above.

Note: In this example we want to adjust the Master Plan's product offering pricing from $30 to $25.

  1. Click on the Adjustment type field's search icon and select an Adjustment type from the choices provided.
  2. Type in an Adjustment value.
  3. Type in a Name for the Pricing Adjustment, if desired.
  4. Click on the Save button.

PA_Close the Pricing Adj Tab.png

The Pricing Adjustment Details screen displays as shown above.

  1. Close the Pricing Adjustment screen tab. And Refresh the screen.

PA_Close the Order Line Detail Screen.png

The Pricing Adjustment screen re-displays as shown above.

  1. Close the Order Line screen tab.

PA_Click on the OrderNumber_Line Items Tab.png

The Account Order's Catalog screen re-displays as shown above.

  1. Click on the Line Items menu tab.

PA_Click on Review and Submit Order.png

  1. Click on the Review and Submit button.

PA_Click on the Submit button.png

The Review Order screen displays as shown above.

Note: See the Product Offering price has changed per the Pricing Adjustment.

  1. Click on the Submit button.

PA_Confirmation_Submit.png

A Confirmation popup screen displays as shown above.

  1. Click on the Submit button.

PA_Complete Order Enrichment Tasks.png

Complete the Order Enrichment process as detailed in Create an Order and New Aria Billing Account from ServiceNow;  Section "Create Order and New Aria Billing Account"

Aria Graphic 1.png
Aria Graphic 2.png

Above we see the account created in Aria with the invoiced price adjustments for the Master Plans.

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