Managing and Servicing Accounts in Aria Billing Studio for ServiceNow
Overview
Working with accounts in Aria Billing Studio provides Aria clients with the ability to manage and service subscription, order, fulfillment, and billing-related inquiries directly from their ServiceNow application. Once installed and configured, this integration allows for a seamless flow of information, thus reducing the need for CSRs to navigate between various systems to effectively service the customer.
Accessing the Aria Billing Studio via ServiceNow
Once Aria Billing Studio is installed and configured in your ServiceNow environment, you can access it to work with Aria accounts in support of your customer service operations. See Accessing the Aria Billing Studio via ServiceNow.
Link an Existing Aria Account to a New ServiceNow Account in the Aria Billing Studio
In order to work with existing Aria accounts in the Aria Billing Studio for ServiceNow, you need to create a new account and billing contact in ServiceNow and link these to an existing Aria account to create an Aria Billing Account. You will also need to link the Aria Billing Account's billing contact to the desired contact in Aria to support the flow of contact information to your Aria Billing Cloud instance. See Link an Existing Aria Account to a New ServiceNow Account in the Aria Billing Studio for step by step instructions.
Working with Accounts
Once you have linked an existing Aria account to a ServiceNow account, you can view and edit select Aria account information from within the Aria Billing Studio. The following links provide step by step instructions for working with accounts.
- Link an Existing Aria Account to a New ServiceNow Account in the Aria Billing Studio
- To work with existing Aria accounts within the Aria Billing Studio for ServiceNow application, you must first create an account in ServiceNow and then link it to an existing Aria account in your Aria Billing Cloud instance.