Creating New Payment Plan With the Balance of a Cancelled Payment Plan
Overview
Aria supports your ability to cancel a payment plan, then create a new payment plan based on the remaining balance of the old payment plan. You can also apply the remaining balance of a cancelled NSO Installment Term to a new payment plan. This feature grants you:
- flexibility to accommodate customer life changes,
- improved collections and reduced write-offs,
- reduced customer churn,
- operational efficiency for customer service teams, and
- revenue recognition integrity
Example: Cancelled Payment Plan
In this example, you cancel the "old schedule" via the API cancel_payment_plan_m after the customer paid $30 toward Seq. No. 1, leaving a Cumulative Remaining Balance of $220. You create a new payment plan for the same invoice (remaining balance of $220), either via the UI or the API create_payment_plan_m, with a three-payment schedule: $73.33 due each week for three weeks.
Note: Do not void or unapply payments after a payment plan is cancelled—you cannot add those charges to a new payment plan. As a rule of thumb, only charges that were unpaid at the time of cancellation are eligible for a new payment plan.
Old Schedule
| Seq. No. | Notify Date | Amount | Due Date | Paid Amount | Cumulative Remaining Balance | Status |
|---|---|---|---|---|---|---|
| 1 | 5/1/2025 | $50.00 | 5/5/2025 | $30 | $220 | Closed |
| 2 | 5/8/2025 | $50.00 | 5/12/2025 | $0 | $220 | Closed |
| 3 | 5/15/2025 | $50.00 | 5/19/2025 | $0 | $220 | Closed |
| 4 | 5/22/2025 | $50.00 | 5/26/2025 | $0 | $220 | Closed |
| 5 | 5/29/2025 | $50.00 | 6/2/2025 | $0 | $220 | Closed |
New Schedule
| Seq. No. | Notify Date | Amount | Due Date |
|---|---|---|---|
| 1 | 5/21/2025 | $73.33 | 5/28/2025 |
| 2 | 5/26/2025 | $73.33 | 6/2/2025 |
| 3 | 5/31/2025 | $73.33 | 6/7/2025 |