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issue_refund_to_acct_m Error Messages


The following error messages can be generated by issue_refund_to_acct_m.

1001: unexpected error

1004: authentication error

Associated Inputs: auth_key, client_id, client_no

1009: account does not exist, Account not found: AriaNo (acct_no), Account not found: Userid (userid), or Account not found: ClientId (client_acct_id)

Associated Inputs: acct_no, account_no, client_acct_id, user_id, userid, parent_acct_no

1024: invalid date format

Associated Inputs: bill_birthdate, birthdate, degrade_date, initial_credit_date, invoice_line_reversing_date, service_fulfillment_date, queue_date, start_bill_date, end_bill_date, start_date, end_date, stmt_birthdate, bill_birthdate

Additional Comments: All date inputs must be in yyyy-mm-dd format.

1033:  a parameter that represents a true or false value contains invalid input

Associated Inputs: alt_collect_on_approve, alt_send_statement_on_approve, cancel_orders_on_discard, cascade_action, do_auto_discard, do_collect, change_status_after_coll, reset_dates_after_status, disable_existing_on_update, do_write, exclude_terminated_plan_inst, include_all_rate_schedules, include_plan_hierarchy, retrieve_bundled_nso, retrieve_included_nso, include_translations, include_inactive_items, include_invoice_activity_eligibility, include_rs_summary, include_translations, include_service_supp_fields/include_product_fields/, include_plan_instance_fields/include_plan_services/, include_surcharges, include_void_transactions, include_voided, invoice_unbilled_usage, is_unlinked_refund, record_cc_on_auth_failure, retrieve_excluded_usage, send_email, usage_pooling, do_write

2010: The payment ID is not valid or is not associated with account number.

Associated Input: payment_transaction_id

2011: The payment ID is no longer eligible for refund processing (remaining refundable amount now equal to zero).

Associated Input: payment_transaction_id

2014: The total amount of invoice line items selected for refund-related reversal amount exceeds the total designated refund amount.

Associated Inputs: invoice_no, invoice_line_no, invoice_line_reversing_amount

2015: The refund amount submitted must be a valid number greater than zero but no greater than the remaining refundable payment amount.

Associated Input: total_refund_amount

2016: Could not find the corresponding charge line for the reversal line item number.

Associated Inputs: invoice_no, invoice_line_no

2017: Invalid refund-related reversal amount input. Please provide entries that are greater than zero and no greater than the remaining reversible amount of the invoice line item.

Associated Inputs: invoice_no, invoice_line_no

2018: Refunds of non-electronically-collected payments may only be recorded if a numeric refund check number is supplied.

Associated Input: refund_check_number

2019: Could not create reversal transaction.

2020: The given payment is not eligible  for refund on this day.

2021: Refund Check Number is longer than allowed

Associated Input: refund_check_number

Additional Comments: Maximum length is 38 characters.

3113: Invalid amount entered. Please enter an amount for the maximum allowed currency specific decimal places for the issue_refund_to_acct_m API.

Associated Inputs: total_refund_amount, invoice_line_reversing_amount, open_amount

3020: Reversing date is not applicable for non-recurring service lines

Associated Input: Invoice_ine_reversing_date

3021: refund amount cannot be null when do_write is set to true and auto_calc_refund is set to false or auto_calc_refund cannot be set to false when do_write is set to true and refund amount is not provided

Associated Inputs: total_refund_amount, do_write, auto_calc_refund

3022: Invalid refund reason code

Associated Input: reason_code

4009: invalid cc number

Associated Inputs: cc_number, alt_pay_method, cc_num, pay_method_type

4011: cc authorization failed

Associated Inputs: alt_pay_method, cc_number, cc_expire_mm, cc_expire_yyyy, pay_method_type

Additional Comments: $1 authorization has failed.

4016: The payment processor does not accept refunds beyond the standard refund window

4031: The payment processor does not support refund on this card.

Associated Inputs: alt_pay_method

Additional Comments: Refunds are not supported on all credit cards by all payment processors.

6052: The original payment was not made through a credit card.

Additional Comments: An alternate card is only permitted when payment was by credit card.

6054: Refund cannot be processed for this payment, since its original payment method is inactive now.

25020: Illegal characters entered

Associated Inputs: All character field inputs like firstname lastname, dunning_group_name, comments, etc.

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