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create_order_m Error Messages

OverviewEdit section

The following error messages can be generated by create_order_m.

1001: unexpected error


1004: authentication error

Associated Inputs: auth_key, client_id, client_no


1009: account does not exist, Account not found: AriaNo (acct_no), Account not found: Userid (userid), or Account not found: ClientId (client_acct_id)

Associated Inputs: acct_no, account_no, client_acct_id, user_id, userid, parent_acct_no


1024: invalid date format

Associated Inputs: bill_birthdate, birthdate, degrade_date, initial_credit_date, invoice_line_reversing_date, service_fulfillment_date, queue_date, start_bill_date, end_bill_date, start_date, end_date, stmt_birthdate, bill_birthdate

Additional Comments: All date inputs must be in yyyy-mm-dd format.


1033:  a parameter that represents a true or false value contains invalid input

Associated Inputs: alt_collect_on_approve, alt_send_statement_on_approve, cancel_orders_on_discard, cascade_action, do_auto_discard, do_collect, change_status_after_coll, reset_dates_after_status, disable_existing_on_update, do_write, exclude_terminated_plan_inst, include_all_rate_schedules, include_plan_hierarchy, retrieve_bundled_nso, retrieve_included_nso, include_translations, include_inactive_items, include_invoice_activity_eligibility, include_rs_summary, include_translations, include_service_supp_fields/include_product_fields/, include_plan_instance_fields/include_plan_services/, include_surcharges, include_void_transactions, include_voided, invoice_unbilled_usage, is_unlinked_refund, record_cc_on_auth_failure, retrieve_excluded_usage, send_email, usage_pooling, do_write


3010: skus must have have units greater than zero


3040: Order Statement Message exceeded 1000 characters

Associated Input: statement_message


3041: Invalid date format for fulfilled_date.

Associated Input: fulfilled_date


3043: Order fulfilled date is in the past.

Associated Input: fulfilled_date


4006: invalid pay method or alternate pay method

Associated Inputs: alt_pay_method, pay_method_type, pay_method_type


4008: invalid expiration date

Associated Inputs: alt_pay_method, cc_expire_mm, cc_expire_yyyy, credit_expiry_date, pay_method_type

Additional Comments: Dates must be in yyyy-mm-dd format.


4009: invalid cc number

Associated Inputs: cc_number, alt_pay_method, cc_num, pay_method_type


4010: invalid bank draft info

Associated Inputs: bank_acct_no, bank_routing_no, alt_pay_method

Additional Comments:

  1. The client parameter BANK_DRAFT_INDICATOR must be enabled.
  2. Bank_acct_no and bank_routing_no are required.
  3. Valid bank_routing_no from Aria's ABA lookup in case of US address.
  4. Bank_routing_no must be numeric.
  5. For US, bank_routing_no should be 9 digits in length (left padded with zeros).
  6. Bank_routing_no must pass checksum validation.

4011: cc authorization failed

Associated Inputs: alt_pay_method, cc_number, cc_expire_mm, cc_expire_yyyy, pay_method_type

Additional Comments: $1 authorization has failed.


4032: cc_id is required.

Associated Inputs: cc_id, pay_method_type

Additional Comments: cc_id is required for this payment processor.


5017: invalid iso country code

Associated Inputs country, bank_country_cd, bill_country


5029: invalid item or sku

Associated Inputs: filter_item_no, filter_client_item_id, client_sku


5054: The Account Contact name, Billing Contact name, and Statement Contact name must be the same for consumer accounts.

Additional Comments: The first name, middle initial and last name of account contact, billing contact and statement contact must be the same when consumer_acct_ind = 1.


6021: Invalid state_prov entered

Associated Inputs: bill_state_prov, state_prov, stmt_state_prov, bill_state_prov


6027: IBAN is alphanumeric and is 15 to 34 characters in length

Associated Inputs:  iban, alt_pay_method_iban


6029: Bank swift code is alphanumeric and is 8 or 11 characters in length

Associated Inputs: bank_swift_cd, alt_pay_method


6031: BBAN is numeric and up to 16 digits

Associated Inputs: alt_payment_method, bank_acct_no


6033: Bank branch code is numeric and up to 10 digits

Associated Inputs: bank_branch_cd


6034: Basic bank account number or IBAN is required for Direct Debit

Associated Inputs: iban, bank_acct_no


6053:Either IBAN or Agreement ID is required for this payment method. 

Associated Inputs: iban, bill_agreement_id, pay_method_type, alt_pay_method


7012: Single order billing not allowed because account status prevents it.


7032: Single order billing not allowed because Plan instance status prevents it

Associated Inputs: plan_instance_status

Additional Comments: This error occurs in the following situations:

  1. The Plan instance status code allows billability and the invoice option is "NONE".
  2. If the Plan instance status does not allow billability.

12010: Client account group does not exist

Associated Inputs: collections_acct_group_no, client_acct_group_id, alt_client_acct_group_id


14046: If you passed in an invalid plan_instance_no, this message will appear: "Invalid Plan instance number". If you passed in an invalid master_plan_instance_id, this message will appear: "Invalid master_plan_instance_id".

Associated Inputs: plan_instance_no, master_plan_instance_id, filter_plan_instance_no, percent_eval_plan_instance_no, client_plan_instance_id

Additional Comments: The plan_instance_no or master_plan_instance_id must belong to the account, or it is invalid. The percent_eval_plan_instance_no must belong to the account and also to the MPI given in input.


15001: invalid coupon code

Associated Inputs: coupon_codes


15002: coupon expired

Associated Inputs: coupon_codes, coupon_cd


15003: coupon already applied to account

Associated Inputs: coupon_cd, coupon_cd


15011: The coupon code provided for this account or Master Plan does not match its specified Coupon Applicability Scope, which determines whether the coupon is available at the account level, the Master Plan Instance level, or both.

Associated Inputs: coupon_cd


18005: Invalid Template number

Associated Inputs: alt_msg_template_no, cn_alt_msg_template_no, alt_inv_template_no, alt_stmt_template_no


18006: Invalid client template id

Associated Inputs: client_cn_alt_msg_template_id, client_alt_msg_template_id, client_alt_inv_template_id


20005: Invalid set of values for do_write and bill_immediately

Associated Inputs: bill_immediately, do_write

Additional Comments: Do_write can be ture only when bill_immediately is 1.


25009: One or more provided inventory items are not eligible for purchase.

Associated Inputs: client_sku

Additional Comments: Inventory items are not mapped to the Plans on the account.


25010: One or more provided inventory items are Inactive.

Associated Inputs: client_sku


25020: Illegal characters entered

Associated Inputs: All character field inputs like firstname lastname, dunning_group_name, comments, etc.


29001: The service location provided is not valid.

Associated Inputs: svc_location_no, item_svc_location_no

Additional Comments: The given service location is not available for the client.


29002: The client service location id provided is not valid.

Associated Inputs: client_svc_location_id, client_item_svc_location_id

Additional Comments: The given service location ID is not available for the client.


29003: The service location provided has been disabled or deleted and cannot be associated with a Plan instance.

Associated Inputs: svc_location_no, item_svc_location_no

Additional Comments: The given service location must be active.


29004: Provided contact idx is invalid.

Associated Inputs: contact_idx, bill_contact_idx, stmt_contact_idx, dest_contact_idx, item_dest_contact_idx

Additional Comments: When there is no matching map index available for acct_contact_idx, contact_idx, bill_contact_idx, stmt_contact_idx, dest_contact_idx, item_dest_contact_id, this error occurs.


29005: The contact number provided is invalid for the specified account.

Associated Inputs: acct_contact_no, bill_contact_no, stmt_contact_no


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